Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Deborah K.
Sep 19, 2018
The contacts were terrible
The contacts were terrible. The prescription was right on the printed box, but clearly not the right prescription in the contacts. Then to make matters worse, they continued to take money out of my account after canceling and then returned only a portion of my money. Tried to get it cleared up, still not refunded the rest of my money. Very poor customer service, they have a hard time understanding the English language.
Response from Hubble ContactsOct 27, 2018
Hi Deborah, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses did not work out for you and that your experience has been frustrating. I've had a chance to look into your account, and I can see that you were charged on July 30 for your last order, and your account was cancelled on August 1. Our team has issued several full refunds to your account, but we are unable to help any further, as several supervisors have been in touch with you and reached this conclusion. I'm sorry that we could not be of more assistance, but would love for you to reach out to [email protected] with any other questions or concerns. Best, Vanessa
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Leah H.
Sep 19, 2018
Contacts
I have had very little problems w Hubble.. On a couple of occasions there have been random dry contacts in my supply.. I reported it and customer service not only replaced the dried ones gave me a two week box to make up for the inconvenience.. Customer service is almost nonexistent these days so I really appreciate this treatment..
Response from Hubble ContactsOct 27, 2018
Hi Leah, Thank you so much for taking the time to leave this review. I'm sorry to hear about the dry lenses, but so pleased to hear our customer service team was able to replace those for you! Please feel free to reach out to [email protected] if there's anything else we can do to make your Hubble experience even better! Best, Vanessa
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SaraPeach
Sep 19, 2018
Shipping
I wish i had more freedom when it came to when my next box of contacts being delivered
Response from Hubble ContactsOct 27, 2018
Hi Sarah, Thank you so much for taking the time to leave this review. I'm so happy to tell you that we recently improved this feature of our service, and that you can pick the date of your next order, within two months. Head to your Hubble account to check it out, or email [email protected] for more info! Best, Vanessa
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Karol
Sep 19, 2018
Nonsense email conversation with a…
Nonsense email conversation with a person which not only didn't know basic things about optics but also didn't seem to know what current offers the company has. What is more my last reply got simply ignored.
Response from Hubble ContactsOct 27, 2018
Hi Karol, Thank you for taking the time to leave this review. I'm sorry to hear your conversation with our team was a bit confusing. I was able to look into your emails with our agent, and I'd like to help clarify. The online quiz is to determine if you are eligible for two weeks of free lenses, and from there, you place your order based on the information provided by the optician who prescribed you with Hubble Contacts. We don't currently offer the type of lens that you need, which is why our agent was trying to clarify that in order to receive the free lenses, you'd need a valid Hubble Contacts Rx. I apologize that this was not more clear, and would like to point in the direction of our website (uk.hubblecontacts.com) to find out more about our service. If you have any questions, please feel free to reach out to [email protected]! Best, Vanessa
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Giselle C.
Sep 19, 2018
Could be thicker(my drs fault) but not…
Could be thicker(my drs fault) but not bad. Great customer service.
Response from Hubble ContactsOct 27, 2018
Hi Giselle, Thank you so much for taking the time to leave this review. I'm glad to hear our team has been helpful, but sorry to hear the lenses are a bit thin. Please feel free to reach out to me at [email protected] with any questions or concerns! Best, Vanessa
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Amber J.
Sep 19, 2018
Love them
Love them! Great fit, great feel, great price!
Response from Hubble ContactsOct 27, 2018
Hi Amber, Thanks so much for taking the time to leave this review. I'm so glad to hear you're loving the Hubble experience so far! Please feel free to reach out at any time by emailing [email protected] Best, Vanessa
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Elisha L.
Sep 19, 2018
I called and stopped further shipments…
I called and stopped further shipments and Hubble still charged me. I will NEVER refer these sorry little businesses from China or wherever.
Response from Hubble ContactsOct 27, 2018
Hi Elisha, Thank you for taking the time to leave this review. I've had a chance to look into your account, and I found that you did not contact us at all prior to being charged for your first subscription box, which is why you were charged and shipped an order on August 29. When you called on September 10 to cancel your subscription, we cancelled it and you have not been charged since. We would be happy to provide you with a return label, just send me an email at [email protected] for more information. Best, Vanessa
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Holly M.
Sep 19, 2018
I luv my contacts!!
I luv my contacts!!
Response from Hubble ContactsOct 26, 2018
Hi Holly, Thank you so much for taking the time to leave this review. I'm so glad to hear you're loving the lenses, but would love to know what we can do to make this a 5-star experience for you! Please send an email to [email protected] with any questions or comments! Best, Vanessa
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