Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

julesadame
Sep 19, 2018
Great customer service
Great customer service
Response from Hubble ContactsOct 26, 2018
Hi Jules, Thank you so much for taking the time to leave this review. Our team will be delighted to hear your feedback! Best, Vanessa
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Rhoda
Sep 19, 2018
Nice products
Nice products
Response from Hubble ContactsOct 26, 2018
Hi Rhoda, Thanks so much for taking the time to leave this review, we really do appreciate it! Best, Vanessa
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John M.
Sep 19, 2018
Ultimately an uncomfortable wear
Ultimately an uncomfortable wear, and nearly impossible to remove at night. Actually used to scratch the surface trying to pry them off. Optometrist told me, no, demanded that I return to wearing Acuvue Oasys for a few reasons. Including, how oversized the lenses are. I followed recommendation and my wearing experience has immediately improved. Customer relations person promised someone from the company would call me. No one did.
Response from Hubble ContactsOct 26, 2018
Hi John, Thank you for taking the time to leave this review. I'm sorry to hear that you found the lenses to be uncomfortable and difficult to remove, however I'm glad to hear that you have since found a comfortable lens option that works for you. I'd also like to apologize that you have not heard back from a supervisor, and would love to find out more, and escalate your ticket again, if necessary. Please reach out to me at [email protected] at your earliest convenience! Best, Vanessa
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Mags M.
Sep 19, 2018
Be careful
Be careful! I signed up for a free trial. When I pushed submit, a pop up came up saying "thank you for subscribing you will be automatically charged". Sadly I got the days mixed up and was charged. That is my fault. However, automatic sign up for any subscription is poor business. Also the contacts felt like sand paper on my eyes. I could feel the edges, very scratchy. Very sad with the contacts.
Response from Hubble ContactsOct 26, 2018
Hi Mags, Thank you for taking the time to leave this review. I'm sorry to hear that you had a disappointing experience with our lenses and service. We provide all of the information about the subscription in our TOS and on our website, and allow you to call our team and cancel the subscription at any time. I hope that by now, you have been able to cancel your subscription, and that our team was helpful in doing so. Please feel free to reach out to me at [email protected] with any questions and concerns you have, and I will do my best to assist! Best, Vanessa
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Amber H.
Sep 19, 2018
N/A na na
I don't want to write a review
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Gary P.
Sep 19, 2018
Tried on four different times to cancl…
Tried on four different times to cancl my order and u STILL keep billing me
Response from Hubble ContactsOct 26, 2018
Hi Gary, Thank you for taking the time to leave this review. I'm sorry to hear the cancellation process was frustrating for you. I've looked into your account, and can see that when you called during our operating hours, our team was able to cancel your subscription. Please feel free to reach out to me at [email protected] if you have any other questions or concerns. Best, Vanessa
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Camille
Sep 19, 2018
They obligated me to reeorder contacts…
They obligated me to reeorder contacts without my approuval. This ia unacceptable.
Response from Hubble ContactsOct 26, 2018
Hi Camille, Thank you for taking the time to leave this review. I am sorry that you feel we obligated you to order anything, as we do make it clear prior to placing your first order, that this is a monthly subscription service that you can call to cancel at any time. I can see our team was able to issue a refund for the order that you had trouble with, and that your account has been cancelled. If you have any other questions or concerns, please feel free to reach out to [email protected]. Best, Vanessa
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Autumn L.
Sep 19, 2018
The WORST
The WORST. Sent me contacts that I couldn’t use because I have an astigmatism. It wasn’t until after they took my money and I resent my prescription that someone reached out to tell me they don’t offer them. Scam.
Response from Hubble ContactsOct 26, 2018
Hi Autumn, Thank you for taking the time to leave this review. I've had the chance to look into your account, and can see that your original order was verified by your doctor, which is why it was shipped out to you. We do not see a copy of your Rx at any point during the order process, and are required to send out verified orders unless you contact us prior to the order being shipped. When you contacted us with more information about your lens needs, we told you how to cancel your account, which you did, and you were not charged again after that. If there is anything that I can do to clarify this, please feel free to send an email to [email protected]! Best, Vanessa
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