Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

J C S.
Sep 19, 2018
Customer service ineffective
My prescription expired. Instead of alerting me and allowing me to send the new prescription they canceled my service and left me high and dry with no contacts! I tried to resolve the situation and they just kept pushing me off on some “relevance” team who never solved the issue. When I finally said forget it I will go elsewhere and told them how unhappy I was, I basically got a Good day, so what! So I won’t use them again and won’t recommend them to anyone else.
Response from Hubble ContactsNov 16, 2018
Hi JC, Thank you for taking the time to leave this review. I'd like to apologize for the confusing and frustrating experience you had communicating with our customer service team. I'd love to provide more information and help however I can--just send an email to [email protected] at your earliest convenience. Best, Vanessa
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R. D.
Sep 19, 2018
Good Customer Service, Uncomfortable Contacts
I called to cancel my subscription and the customer service rep was kind and helpful. Unfortunately, I find the lenses incredibly uncomfortable. I've worn daily lenses before and haven't had an issue with them however the Hubble lenses scratch and hurt my eyes. Nice packaging.
Response from Hubble ContactsNov 16, 2018
Hi there, Thank you so much for taking the time to leave this review. I'm glad to hear that your cancellation experience with our team went well, but I'm sorry to hear the lenses did not work out for you. If there's anything else we can help with, please do not hesitate to reach out to our team by emailing [email protected]. Best, Vanessa
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Edwin J.
Sep 19, 2018
I never got my initial order so I can't…
I never got my initial order so I can't offer any feedback, except that I didn't get any follow up until after my payment didn't go through. Then to add insult to injury, their responses were generic and completely off topic. I gave specific issues and points of concern and all I got back in response was, sorry your payment didn't go through. So frustrating.
Response from Hubble ContactsNov 16, 2018
Hi Edwin, Thank you so much for taking the time to leave this review. I'm sorry to hear that your experience with our team has been frustrating, however I was able to look into your emails with our team and I can see that an agent who responded to your initial email asked a few questions about your original order, but did not receive a response from you. I'd like to help resolve this situation, so please send an email to me at [email protected] and I'll be able to offer more information. Best, Vanessa
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Laura
Sep 19, 2018
Great service Great product
Great service Great product. Best contacts I have ever worn.
Response from Hubble ContactsNov 16, 2018
Hi Laura, Thank you so much for taking the time to leave this review. I'm happy to hear that you've had a pleasant Hubble Contacts experience! If there's anything we can help with, please do not hesitate to reach out to us at [email protected]. Best, Vanessa
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nael K.
Sep 19, 2018
Great customer service
Great customer service, quick services. good lenses. Thank you
Response from Hubble ContactsNov 16, 2018
Hi Nael, Thank you so much for taking the time to leave this review. I'm happy to hear you've been enjoying the Hubble Contacts experience! If there's anything we can do for you, please don't hesitate to reach out to our team at [email protected]. Best, Vanessa
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Denis C.
Sep 19, 2018
excellent services
excellent services
Response from Hubble ContactsNov 16, 2018
Hi Denis, Thank you so much for taking the time to leave this review. I'm so happy to hear you're enjoying the Hubble Contacts service so far! If there's anything we can help with, don't hesitate to reach out to our team at [email protected]! Best, Vanessa
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Alejandra B.
Sep 19, 2018
Ecellence
Your service and product are excellent!! If I could change one simple thing, it would be to provide an order tracking number online to avoid having to contact customer service each month. I generally don’t mind, since your customer service is proactively promptly in responding and accurate in response. They also have a very enjoyable sense of humor. Thank you, Alejandra
Response from Hubble ContactsNov 16, 2018
Hi Alejandra, Thank you for taking the time to leave this review. I'm so glad to hear that you're loving the lenses so far! As far as the tracking details, it's great that our team has been helpful and friendly, but I've definitely passed your feedback along to our headquarters. If you have any questions or concerns, please feel free to reach out to me at [email protected]! Best, Vanessa
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Shyla Z.
Sep 19, 2018
I LOVE HAVING SO MANY CONTACTS
I LOVE HAVING SO MANY CONTACTS. I LOVE THE SUBSCRIPTION THANKS FOR THE OFFER
Response from Hubble ContactsNov 16, 2018
Hi Shyla, Thank you so much for taking the time to leave this review. I'm so glad to hear you're loving the lenses! If you have any questions, please feel free to reach out to me by emailing [email protected]! Best, Vanessa
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