Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsDec 28, 2018

Hi Dolores, Thank you for taking the time to leave this review. I'm sorry to hear that you've had a frustrating experience with our team. I can see that you have contacted us via email to cancel your subscription several times, and each time, our customer service team has responded to let you know that you need to call our cancellation line to suspend your subscription. Our cancellation department still hasn't heard from you, and your account is still active and sending you orders. If you would like to cancel and arrange to return any eligible orders for a refund, please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday (excluding holidays). Best, Vanessa

Response from Hubble ContactsDec 28, 2018

Hi Kim, Thank you for taking the time to leave this review. I'm sorry to hear that we weren't able to provide lenses to suit your needs, but we are working on finding a toric lens that we can offer for an affordable price. We appreciate the feedback and hope to see you in the future! Best, Vanessa

Response from Hubble ContactsDec 28, 2018

Hi Robyn, Thank you for taking the time to leave this review. The first order of Hubble Contacts that you received contains 15 pairs of lenses, for the price of shipping. After that, the monthly orders contain 30 pairs of lenses, for $33 + $3 shipping. If you have any questions about the subscription service, please reach out to our customer service team at [email protected]! Best, Vanessa

Response from Hubble ContactsDec 28, 2018

Hi Kristen, Thank you for taking the time to leave this review. I'm so sorry that you were disappointed by our customer service team. I've had a chance to look into the tickets you have open with us, and it seems that they were courteous the whole way through, but if you'd like to discuss this further. we would be happy to. Please send an email to [email protected] and my team will respond as soon as possible. Best, Vanessa