Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsDec 28, 2018

Hi Kelli, Thank you for taking the time to leave this review. I'm sorry to hear that your experience with Hubble has been frustrating. I was able to look into your account, and I can see that there was a period of time in which your card was declined when we attempted to charge you for your scheduled orders. After you updated your billing information, your subscription continued as scheduled. As you know, we replaced the box of lenses that did not arrive to you, and issued a refund for the most recent order that was shipped to you. Your account is currently inactive, and if you would like us to address any other questions or concerns you have, please be sure to email [email protected]. Best, Vanessa

Response from Hubble ContactsDec 28, 2018

Hi Kisha, Thank you for taking the time to leave this review. I'm so sorry to hear that you were inconvenienced by our cancellation policy. It looks like your account was cancelled when you called on September 7, and your order that you returned was refunded in the amount of $28. If you have any other questions or concerns, please send an email to [email protected] and my team will get back to you ASAP. Best, Vanessa

Response from Hubble ContactsDec 28, 2018

Hi Brandie, Thank you for taking the time to leave this review. I am sorry to hear that you've had a frustrating experience with our cancellation policy. As you know, we require you to call in to cancel your subscription, and we do not have any calls on file for you. We've issued several refunds to your account, and have delayed your next shipment until April 30, to allow you more time to call in and cancel. If you have any outstanding refunds, please address that with our customer service team when you contact them to cancel your subscription! Best, Vanessa