Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Lorena S.
Aug 14, 2022
Son las peores lentillas que he…
Son las peores lentillas que he probado. Te las pones y se mueven por el ojo continuamente, sintiendo molestias continuas. He intentado ponermelas en varias ocasiones desde que las compre y en todas ellas no he llegado a salir de casa con ellas puestas porque no las aguantaba. Al final he desistido de intentarlo y he terminado tirando las cajas enteras.He intentado dejar una reseña en su web pero no da opción a ello.
Response from Hubble ContactsAug 15, 2022
Hola Lorena, Muchas gracias por tu reseña y sentimos mucho saber de tu experiencia con nuestras lentillas. Cada ojo es un mundo y es imposible que un modelo de lentillas funcionen para todos nuestros clientes. ¡Por eso tenemos la primera caja de prueba! :) Entendemos por los problemas de confort que mencionas que la curva base y/o el diámetro de nuestras lentillas no son apropiados para las necesidades de tus ojos. Te recomendamos visitar a tu especialista para que te puedan facilitar los parámetros que se adaptan a tus necesidades :)
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Andrew B.
Aug 12, 2022
Would give 0 stars if I could
Would give 0 stars if I could. Awful company to deal with. Didn't cancel my subscription and keep telling me to print a label to return the lenses I didn't want in the first place and asking me to confirm I want to cancel although I'd already told them. Ridiculous processes and very unhelpful. Also, I don't own a printer!!!! Who does these days????
Response from Hubble ContactsAug 14, 2022
Hi Andrew, We thank you for taking the time to give us this feedback. Feedbacks are very important for our business so we can provide better service to our customers. I'm so sorry to hear that you had such rough time cancelling your subscription and printing the return label. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John
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Abril Vázquez G.
Aug 10, 2022
de muy buena calidad y muy favorables
de muy buena calidad y muy favorables
Response from Hubble ContactsAug 11, 2022
¡Muchas gracias por tu reseña Abril! Nos alegra saber que estás contenta con nuestro producto :)
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Joseph D.
Aug 5, 2022
Le service d'abonnement est flexible et…
Le service d'abonnement est flexible et s'adapte très facilement à notre rythme d'utilisation.
Response from Hubble ContactsAug 10, 2022
Bonjour et merci beaucoup d'avoir pris le temps d'évaluer notre service et nos produits. Nous sommes toujours disponibles pour vous aider si nous pouvons améliorer votre expérience avec Hubble !
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María Soledad R.
Aug 1, 2022
Fáciles de colocar y sacar
Fáciles de colocar y sacar
Response from Hubble ContactsAug 2, 2022
¡Nos alegra saber de tu experiencia! Muchas gracias por compartirla con nosotros :)
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Michelle M.
Jul 30, 2022
Realised that I didn’t cancel the…
Realised that I didn’t cancel the subscription after a free trial when I received my first package - so sent it straight back, cancelled the payment, sent numerous emails asking about refund, was advised 2 months later they had found my return and refund would be processed, it took another email to finally receive refund 3 months later
Response from Hubble ContactsJul 31, 2022
Hi Michelle, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you had a rough time dealing with our customer service in regards to your refund and cancelling your account and it took you some time. We do apologize for any inconvenience this may have caused you. We'd be more than happy to provide you additional assistance if you need anything else. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John
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Fernando K.
Jul 18, 2022
Horrible Contacts & Horrible Customer Service
I ordered this subscription a few years ago and continued to use them until May 2022. For years I thought my eye redness was due to where I live (Colorado) but after having a routine optometrist exam and trying new contacts - we made the conclusion that Hubble has been the cause of the redness and continuous other eye issues. I've reached out to Hubble to advise them of this and I keep getting responses from random people saying they are looking into it. Thus far, I've submitted my doctors note and provided the information they needed and still no response or refund (I've asked for a refund for the last 12 months). STAY FAR AWAY FROM THESE CROOKS!
Response from Hubble ContactsJul 19, 2022
Hi Fernando, Thank you for taking the time to leave us a review. We are truly sorry to hear about the experience, we never want our customers to feel this way, we would like to further investigate what happened, please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further. Thank you! All the best, Jhanine
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Elizabeth R.
Jul 14, 2022
Awsome
They are great. I love them. I just can't afford them any more.
Response from Hubble ContactsJul 14, 2022
Hi Elizabeth, Thank you for the wonderful review and for taking the time to share your feedback with Hubble Contacts! Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience with our lenses, and we priced our lenses according to the quality but we'll make sure to take a look at this feedback regarding prices. We’re here if you need anything else and hope you have a wonderful day! All the best, Jhanine
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