Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Veronica G.
Oct 27, 2022
quiero dejar de recibir mis lentillas…
quiero dejar de recibir mis lentillas como lo hago?
Response from Hubble ContactsOct 28, 2022
Hola Verónica, Sentimos que quieras dejar de recibir tus lentillas Hubble. Recuerda que si el motivo es por que las estás acumulando o necesitas un descanso, tienes la oportunidad de recibirlas menos frecuentemente (solo una caja cada 3, 4 o 6 meses por ejemplo), o incluso pausar tu subscripción por un tiempo si te viene mejor :) Si necesitas ayuda con esto o prefieres cancelar tu subscripción, nuestro equipo de atención al cliente estará encantado de antenderte por email en [email protected] o por teléfono llamándonos al 959 87 32 47. Puedes contactar con nosotros entre las 9AM y las 5PM de lunes a viernes, excluyendo días no laborables o festivos nacionales.
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Karen G.
Oct 16, 2022
Lenses not for me but refund issued!
Originally was very frustrated with the company as the lenses hurt my eyes and quite a few ripped however they have acknowledged my concerns and issued a full refund for lenses which I appreciate thank you 😊
Response from Hubble ContactsOct 16, 2022
Hi Karen, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're sorry to hear about your rough experience using our product. We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John
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Jennifer
Oct 13, 2022
Frustrating
The service to help yourself is so convoluted. I no longer require this subscription but creating and signing into my account? Good luck! Buttons don’t work, verification codes aren’t sent and there’s no option to resend. Getting through to anyone is ridiculous.
Response from Hubble ContactsOct 14, 2022
Hi Jennifer, We greatly appreciate the feedback and we are sorry that you did not have the best experience with our site. Rest assured that we are doing our best to improve our site, making it more customer-friendly and hassle-free. We'd be more than happy to assist you in canceling your subscription and look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, Jhanine
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SuperMikezoid
Oct 12, 2022
Avoid using this service
Avoid using this service, absolutely untrustworthy. I contacted them by email as there is no direct cancellation on the website. They wouldn't take my initial email as cancellation and sent back an offer instead. Following replying to this my account was still charged for another month. Their contacts are also very poor quality and ,worryingly, hurt in sunlight.
Response from Hubble ContactsOct 12, 2022
Hi there, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you are having a rough time cancelling your account and that the lenses did not work out for you at some point. We'd be more than happy to assist you in cancelling your subscription and look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John
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S. K.
Oct 5, 2022
Passwort Probleme
Mein gewähltes Passwort hat nicht funktioniert. Die Verwaltung eines neuen Passwort habe ich nach anfänglichen Schwierigkeiten dann in Zusammenarbeit hinbekommen.
Response from Hubble ContactsOct 10, 2022
Vielen Dank für dein Feedback! Es tut uns Leid, dass du ein Problem mit deinen Kontoeinstellungen. Wir werden uns deinen Fall genauer ansehen und du kannst in Kürze eine Email von uns erwarten.
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Christine B.
Oct 5, 2022
Unglaublich schlechter Support!
Unglaublich schlechter Support! Bloß nicht die Adresse ändern. Dann kommen keine Linsen mehr. Support ist total neben der Spur. Nach 10 Emails und zwei Monaten immer noch keine Linsen ...
Response from Hubble ContactsOct 5, 2022
Es tut uns leid zu hören, dass du diese negative Erfahrung mit unserem Service gemacht hast. Wir würden dieses Gespräch gerne per E-Mail fortsetzen, um eine Lösung für deine nicht gelieferten Linsen zu finden. Rufe uns jederzeit an unter +49 800 5051609 (montags bis freitags zwischen 9 und 17 Uhr) oder schreibe uns eine E-Mail an hilfe@hubblecontacts. Einer unserer Agenten hilft dir dann schnellstmöglich weiter und wird eine Lösung finden! Wir bemühen uns stetig unseren Service zu verbessern, wir danken Dir also herzlich für dein Feedback da es uns hilft unsere Leistung zu erhöhen!
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Denise
Sep 26, 2022
Hubble contacts or perfect for every…
Hubble contacts or perfect for every day wear, this enough to last you for month. No dryness when you wear them, and no irritation. Love them they even worked for my son.
Response from Hubble ContactsSep 27, 2022
Hi Denise, Good day! Thank you for taking the time to write us a review. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience with our lenses. We're looking forward to serving you for many years to come! Feel free to reach out to us if you need assistance via chat, email at [email protected] or give us a call at 1-844-334-1640 between 9AM and 5PM EST, Monday through Friday, and Saturday 12PM and 4PM EST. Have a great day! All the best, Jhanine
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AL
Sep 16, 2022
Order #732968: please refund and cancel subscription. Not enough time to try
Order #732968: please refund and cancel subscription. Not enough time to try the contacts before full month charge of £27! Hubble have despatched my trial box on 5 Sep and since it comes from the Netherlands, I only received the package last week and tried it only this morning. Unfortunately, it irritates my eyes and is not comfortable for me personnally. I was about to reach out to the company to cancel the subscription and only then noticed Hubble already charged me my full month subscription of £27 on 16 September. I am wondering why they start charging so quickly after despatching the trial box, without taking account of the transit time for the trial box itself? This did not allow me adequate time to try the trial contact lenses. I have messaged Hubble to cancel my subscription and refund the £27 asap. I would appreciate if someone from the company can contact me. Thanks
Response from Hubble ContactsSep 16, 2022
Hi Al, Thank you for taking the time to leave this review! So sorry to hear that you are closing you account with us and the contacts didn't work for you. However, If you see that you’ve been charged, it means we've already shipped a paid order to you. Don't worry, as soon as we receive your return we’ll be more than happy to issue you a refund. Please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can assist you with your request. Thanks, Kathlene
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