Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Zouhir El H.
War alles gut und schnell
Response from Hubble ContactsNov 23, 2022
HERZLICHEN DANK dass Du dir die Zeit genommen hast um unseren Service und unser Produkt zu bewerten. Wir schätzen die Zeit die Du dir hierfür genommen hast und danken dir dafür! Sollten wir in Zukunft etwas besser machen können, gib uns jederzeit gern Bescheid, wir freuen uns über deine Kundschaft und dein Feedback ;)
Harold C.
La verdad hice el pago con tarjeta de débito ya hace un mes y hasta la fecha no he recibido ningunas lentillas en mi domicilio no entiendo por qué razón les agradezco una explicación
Response from Hubble ContactsNov 18, 2022
Hola Harold, Sentimos mucho el problema con el retraso de tu pedido. Nuestro equipo se ha intentado comunicar contigo via email varias veces para solucionar este problema. Al residir en las Islas Canarias debemos emitir factura a aduanas para que se pueda realizar la entrega. Sin embargo, nos faltan algunos datos para poder emitirla. Te escribimos de nuevo para poder solucionar este problema de forma urgente :) Por favor, comprueba tu bandeja de SPAM o Correo no deseado por si nuestro email se estuviese filtrando ahí por error.
Katie
Sent wrong prescription and keep sending products while ignoring correspondence and unable to log into account
Response from Hubble ContactsNov 16, 2022
Hi Katie, Thank you for taking the time to leave this review! We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. I know it's frustrating not to receive the correct RX and having issues accessing your account so we would like to investigate your account and see what happens so we can help you get everything situated. Can you please email us at [email protected] with the subject line "ATTN: Trustpilot" so we can investigate further? Thanks, Kathlene
Dee
Fraudulent, stole money from me for over a year. I informed them I was moving and would like to cancel in December 2021. They continued to charge me. I contacted them today and asked again to stop their subscription. Instead of stopping it, they charged me an additional 3 times ($44 twice, a random $3 once?) They clearly work with an off shore team who don’t take the time to review emails and send off pre written emails that are robotic. They don’t care about their customer base; money grabbers. When I wore the contacts over a year ago they were as dry as sandpaper: worst company I’ve ever come across and worst contacts too.
Response from Hubble ContactsNov 10, 2022
Hi Dee, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you had trouble cancelling your subscription and you got charged for it. We’d like to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, Jhanine
ROSIE T.
Inferior quality contacts, with a ghastly, ineffectual customer service team. Forget about trying to get a refund or a coherent answer out of these employees, suddenly, their shipping model is as efficient as Fed Ex First Flight, and no, absolutely cannot and will not assist you. They ship about four days after the "tracking" number is released, so their claims of "it's out of our hands" is completely false. One of the worst companies I've ever dealt with, I can't believe they are American, since service in the US is incredibly good. Obviously these twits didn't get the memo on phenomenal customer service.
Response from Hubble ContactsNov 7, 2022
Hi Rosie, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers! We're sorry to hear that you didn't like the quality of our contacts and had a rough time dealing with our customer service team. We understand how important for these contacts to be delivered in a timely manner. Please note that our standard shipping timeframe would take 5-10 business days (which excludes Saturdays, Sundays, and Federal Holidays). We'd be happy to look into what happened and find out if there’s anything we can do to help make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John
Paula A.
I have literally never written a bad review for any company before - but I couldn't not, in this case I got my $1 trial box and immediately knew the contacts weren't for me. They weirdly stick to your eyes after a very short period of time and are very difficult to take out. (For reference, I use daysoft contacts currently.) However, while I knew the contacts we're for me their unclear automatic subscription model ment that I ended up paying for a box of contacts, without my knowledge. Trying to cancel my subscription has also been difficult - their website says you can just login to cancel, but I never made a login! When I go to get a password reset email it tells me my account email is invalid. We'll see how talking to support directly works!
Response from Hubble ContactsNov 1, 2022
Hi Paula, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. Truly sorry to hear that you had trouble cancelling your subscription and you’re having trouble logging into your account. After your first free box, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website, and at the time you place your free box order, we truly apologize if anything was unclear! Please let us know if you still need assistance in cancelling your account, we'd be happy to help! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! All the best, Jhanine
PhD
This is one of the incredibly annoying non-transparent businesses, who lure you into subscription without openly communicating it. It's called dishonesty, and no one should stand for that. This should now be considered a fraud, and I hope for some new online regulations that protect people from companies trying to rip us off. RESPONSE TO JOHN: John, stop this indirect nonsense that 'it has not been made clear'. You deliberately make it unclear to confuse people about what they sign up for. I signed up for a 1 Pound test package, not the subscription. Now one of the people who work for the company states that the 'package is already been sent' which is a lie. I got another email from the post that the postage only has been ordered, but they are just waiting to receive the package from you. I emailed you immediately after I found out about the charge, to cancel the order, and the subscription. This is such a nonsense. Why on earth anyone would get any satisfaction from force selling a product? I have no time for this strategy. Avoid this company. When one is allowed to abuse someone's private details this way, it's an open fraud. Just refund my money. I don't want anything to do with such dishonest play. You wasted enough of my time. Hubble are not worth a shilling. You, and every other company in the world that plays with people this way. Convoluted communication is a key strategy in weak companies to make a quick penny. You won't last long. For every single dishonest and brainwashed sociopath businessmen on earth, this society you take advantage of will one day turn against you.
Response from Hubble ContactsNov 1, 2022
Hi there, Thank you for taking the time to leave a review. Feedbacks are very important for our business so we can provide better service to our customers. We're sorry to hear that the subscription program was not made clear to you. If you are a new customer, your first shipment consists of 30 Hubble lenses. After that, you'll receive monthly deliveries of 60 lenses each for £27 / month. There will be a £3 postage & packing charge for each delivery. Your card will be charged each time your lenses are shipped, and you can cancel at any time. This information is stated on our FAQ under Subscriptions. We'd like to further check on this matter and see if there is anything we can do to assist you. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. All the best, John
Ad. M.
Impossible de me désabonner. Lorsque je mets l'adresse mail utilisée pour créer un compte et sur laquelle je reçois les mails, on m'indique que cette adresse n'existe pas
Response from Hubble ContactsNov 1, 2022
Bonjour et merci d'avoir pris le temps de laisser un avis. Nous sommes désolés d'apprendre que vous rencontrez des problèmes avec votre compte et une annulation ultérieure. Nous sommes heureux d'examiner cela pour vous - veuillez vous attendre à recevoir un e-mail de «réinitialisation du mot de passe» sous peu, ainsi qu'un e-mail de suivi concernant votre annulation. Nous espérons résoudre ce problème le plus rapidement possible avec votre coopération. Merci!
