Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Celestine
Jan 9, 2019
I have enjoyed my Hubble experience
I have enjoyed my Hubble experience, but at this time I am not wearing them because of a nasty eye infection
Response from Hubble ContactsJan 10, 2019
Hi Celestine, Thank you for taking the time to leave this review. I'm sorry to hear that you've had to take a break from wearing lenses. If you need to skip upcoming contact lens shipments, you can do so by logging into your Hubble account. If there's anything we can help with, please reach out to [email protected] and we'll get back to you as soon as possible! Best, Vanessa
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Terri
Jan 9, 2019
I continued to get contacts after…
I continued to get contacts after reaching out that the contacts were the wrong prescriptions. But the company continued to get its money .8 have 8 boxes of contracts and no use for them.. this is a poooor company standard with my customer satisfaction . Which should be first.
Response from Hubble ContactsJan 10, 2019
Hi Terri, Thank you for taking the time to leave this review. I'm sorry to hear that you've had trouble communicating with our team. From what I can see, you emailed us in August, and we let you know that you would need to call in to our cancellation line to discontinue your subscription. When you emailed us again in September, we gave you the cancellation information a second time. This information can also be found on our website and in the TOS that you agreed to at checkout. I will provide this information here again, so that you can call our cancellation line. Hubble Contacts US Cancellation line can be reached at 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, excluding holidays. If you have any other questions or concerns, please bring them up to our customer service team when you call in, and they will be happy to help! Best, Vanessa
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Marsine P.
Jan 9, 2019
There service is horrible
There service is horrible, I called, left messages, emailed and sent text messages letting them know that all shipments were for my left eye and that there was nothing I could do with one contact lens. They continued to bill my insurance and never attempted to resolve the issue. I spoke with them on two calls and even closed my account and tried to delete my information. They stopped for one month and then started right back the following month sending shipments and billing my insurance. The last call was not so pleasant. I have yet to receive a refund and never got the return postage email I was told I would receive. I will be posting this compliant everywhere and filing a dispute with my insurance.
Response from Hubble ContactsJan 10, 2019
Hi Marsine, Thank you for taking the time to leave this review. I'm sorry to hear that your experience with Hubble has been frustrating. I was able to look into your communication with our team, and I can see that you sent us several emails, to which our customer service team has responded, with information for how you can cancel your subscription. I can see that you did call our cancellation line on December 27, and your subscription was cancelled. If you have any questions, or if you believe that I do not have all of the necessary information to resolve this issue, please send an email to [email protected] and I will be able to look into this further. Best, Vanessa
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Joel
Jan 9, 2019
Review
Great - decent treatment and very little friction
Response from Hubble ContactsJan 10, 2019
Hi Joel, Thank you for taking the time to leave this review. I'm glad to hear that you've had a good Hubble experience so far! If there's anything we can do to make this four-star review a five-star one, please feel free to send an email to [email protected] and my team will be in touch ASAP. Best, Vanessa
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Mike
Jan 8, 2019
They hurt my eyes it feels like im…
They hurt my eyes it feels like im wearing sandpaper.
Response from Hubble ContactsJan 8, 2019
Hi Mike, Thank you for taking the time to leave this review. I'm sorry to hear that you have not been satisfied with your Hubble Contacts experience. We suggest visiting your eye care professional to find out whether you should continue to wear these lenses. It looks like you have not reached out to cancel your subscription, so please call 1-844-334-1640 between 9am and 5pm EST, Monday through Friday, before you are charged for your subscription box! Best, Vanessa
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chris
Jan 8, 2019
great customer service
great customer service
Response from Hubble ContactsJan 8, 2019
Hi Chris, Thank you for taking the time to leave this review. I'm so happy to hear our customer service team was helpful! If there's anything else we can help with, don't hesitate to reach out! Best, Vanessa
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Huang J.
Jan 7, 2019
waiting for my refund
waiting for my refund, stay away from this company!
Response from Hubble ContactsJan 8, 2019
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear that you're having trouble with receiving a refund. Please send an email to me at [email protected] so my team can look into this for you. Best, Vanessa
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London T.
Jan 7, 2019
Awful - Avoid!!!!
Unreal! Having signed up for the trial which I then cancelled within the agreed time they continued to bill and send lenses. Finally was refunded. Then after a gap of 6 months they sent them again. Have been trying to establish why - apparently because I did not provide a cancellation reason (!!!!!???) they simply suspended rather than cancelled the account. Utter nonsense. I am under no legal obligation to provide a reason. Now having aggro in trying to get a refund and “forever” cancel. 40 minute calls with no resolution the norm. AWFUL!!! AVOID!!
Response from Hubble ContactsJan 8, 2019
Hi there, Thank you for taking the time to leave this review. I'm so sorry to hear about your frustrating experience with our customer service department. I'd like to find out more about this, so please, at your earliest convenience, send an email to [email protected], with the name you used here in the subject line of your email, and my team will investigate! Best, Vanessa
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