Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsJul 15, 2025

Hi Hayatt! Thank you for taking the time to provide us with your valuable feedback. I'm truly sorry to hear about your experience. I completely understand how frustrating it must have been to be charged without your prescription being confirmed. That’s definitely not the kind of experience we want you to have. We’d really love the opportunity to look into this and see what we can do to help make things right. Please feel free to reach out to us at [email protected] with the subject line “ATTN: Trust Pilot”, and our team will make sure your concern is prioritized. Thanks again for your feedback, and I hope your day gets better from here. Sincerely, John

Response from Hubble ContactsJun 9, 2025

Hi Ash, I hope you're having a great day! Thank you for sharing your experience! We’re truly sorry to hear about the frustration and inconvenience you've faced, and we understand how disappointing this situation has been for you. We want to clarify that, as a contact lens provider, we are required by law to dispense lenses exactly as prescribed by your eye care provider. If a specific brand is indicated on the prescription and it's not a brand we carry, we're unfortunately unable to fulfill the order. We understand this can be frustrating, especially when it seems like a simple fix, but we have to adhere to federal regulations for your safety and eye health. We also recognize that this process could have been handled more smoothly, and we sincerely apologize if our communication added to your frustration. We'd like to take a closer look into what happened and see what we can do to help make things right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Looking forward to hearing from you! Sincerely, John

Response from Hubble ContactsApr 23, 2025

Hi Albert, Thank you for your feedback. I’m really sorry to hear about your experience and understand your frustration. However, it appears you're experiencing issues with a different company that is based in Australia. Is it possible your review is meant for https://au.trustpilot.com/review/hubbl.com.au? Here at Hubble Contacts, we specialize in contact lenses and are based in the Unites States. For assistance with the device you're referring to, we recommend reaching out to the support team of that specific brand. They will be best equipped to help you. If you have any other concerns, feel free to reach out anytime by sending us an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Thank you for your understanding! All the best, John

Response from Hubble ContactsApr 23, 2025

Hi Yakir, Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience caused by the incomplete refund and understand how frustrating this must be. Your experience does not reflect the high standards of customer service we strive to provide. Upon reviewing your account, we see that an additional refund was processed on April 13, 2025, which should have covered the shipping charges. Please kindly check your account or payment method and let us know if you have not received the full refund. We will be happy to investigate further and ensure the matter is resolved promptly. Please get in touch if you have any other questions or comments by sending us an email at [email protected] with the subject line "ATTN: Trust Pilot. I hope your day goes well. Sincerely, John

Response from Hubble ContactsApr 8, 2025

Hi Oliver, Thank you for taking the time to leave a review. I apologize for any confusion regarding our product. We at Hubble specialize in contact lenses only and do not offer space telescopes. We appreciate your understanding and hope you might consider trying our contact lenses in the future! If you have any questions or need assistance, please feel free to reach out to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Sincerely, John

Response from Hubble ContactsMar 14, 2025

Hi Heather, Thank you for taking the time to leave a review. I’m truly sorry to hear about your recent experience and understand how frustrating it must be to be charged for a subscription you didn't intend to sign up for. We strive to keep our communication clear, but I recognize that sometimes things can be missed. After your first trial shipment of contact lenses, our service transitions to a subscription unless canceled. We do our best to ensure this information is available during the sign-up process, and I apologize if it wasn’t clear at the time. Please reach out to us at [email protected] with the subject line "ATTN: Trust Pilot," and my team will assist you in canceling your subscription and addressing any other concerns you may have. Thank you for your understanding, and we appreciate your patience as we work to resolve this issue for you. Sincerely, John

Response from Hubble ContactsMar 2, 2025

Hi John, Thank you for sharing your experience. We truly value feedback as it helps us improve and provide better service for our customers. I completely understand how frustrating this must have been, and I’m sorry for any inconvenience caused. We always want our customers to feel informed and in control of their subscriptions. While we do send upcoming charge reminders, I appreciate your concerns about communication and will make sure to pass along your feedback. I’d love to take a closer look and find out why you may not be receiving these notifications. If you still need assistance with a return or refund, we’re happy to help. Please send an email to [email protected] with the subject line "ATTN: Trustpilot", and I’ll personally make sure this gets resolved for you. We appreciate your time and the opportunity to improve. Looking forward to assisting you! All the best, Jhanine

Response from Hubble ContactsFeb 23, 2025

Hi Sidney, Hope you're doing well! Thanks for sharing your experience—I truly appreciate your feedback. I’m really sorry for any frustration this caused. We always aim to make the return and refund process as smooth as possible, and I understand how disappointing this must have been. I appreciate your patience in reaching out, and I’ll be sure to pass your feedback along to our team so we can continue improving. If there’s anything else I can do to help, please feel free to email [email protected] with the subject line "ATTN: Trustpilot", and I’d be happy to assist you further. All the best, Jhanine