Deidre P.
I am currently enrolled in what I…
I am currently enrolled in what I understood to be a monthly subscription service, providing a 30-day supply of contact lenses, with subsequent billing occurring on a 30-day cycle. However, it appears that 30-day supply orders are being dispatched on a weekly basis. I am seeking clarification regarding this discrepancy and request an immediate cessation of this accelerated delivery schedule.
Response from Hubble ContactsMay 29, 2026
Hi Deidre, we’re sorry for the confusion caused by the change in cadence in your subscription. We’ve processed refunds for your most recent orders this morning, and a supervisor has reached out to you directly to find out more about your experience. We’re here to support you further whenever you’re ready to connect. Kind regards, The Hubble Contacts Team