Grace
Customer service is deeply unhelpful
Customer service is deeply unhelpful. I had my most recent set of contacts lost or stolen, and the representative I've been in touch with simply keeps providing the exact same tracking link and telling me that they were delivered. I've repeatedly offered to pay for a new set if Hubble is unwilling to refund or replace the lost contacts, to no avail. I'm essentially begging for a new order to be placed, at any cost, because I'm so desperate and the representative won't help me. 1/24 Update, per Hubble's request: Customer service rep finally came around and agreed to send me a new shipment as a "one-time exception" to their policy. I gave my office address, which was entered incorrectly. UPS contacted me a week later to address the error, and then I finally got my contacts. Only six weeks later. I still have zero faith in Hubble, and will be canceling for another contact service as soon as I get a new prescription. This was ridiculous.
Response from Hubble ContactsDec 11, 2019
Hi Julia, Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with one of our associates. We try to make our customers’ experience easy and enjoyable, and in this case, we clearly fell short. I’ve made our corporate customer experience team aware of this issue so they can address any underlying problems and ensure this doesn’t happen again. We’d also like to inform you that your replacement box is already in transit with estimated delivery of Thursday. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha