Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Eva
Dec 12, 2019
Contacts are not that great
Contacts are not that great. Half of the box i couldn't even use, even after flipping them inside out. They dry out very quickly, I would not buy them again.
Response from Hubble ContactsDec 22, 2019
Hi Eva, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our lenses. I can see that you have since canceled your subscription by calling in after receiving the free box. We appreciate the feedback and welcome you to send any other questions or concerns to my team at [email protected] using the subject line "ATTN: Trust Pilot" and we'll get back to you ASAP! Best regards, Samantha
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Daphne G.
Dec 11, 2019
Not Worth It - Uncomfortable Lenses, Hard to Cancel
I ordered a Hubble trial earlier this year, and while the packaging and branding were delightful, the lenses were not comfortable and my eyes were dry and red by the end of the day, so I cancelled. I thought that was the end of it, but a few months later I got a mystery charge from Vision Path -- turns out, Hubble simply paused my plan, and shipped out a new box of contacts without any advance notice. By this time, I had a new prescription, so these contacts were not even helpful as back-ups. I emailed them, and they could not cancel over email or stop the shipment -- you have to call during business hours and speak to someone by phone. It took three tries, but i finally cancelled. I would not recommend Hubble -- there are better alternatives out there.
Response from Hubble ContactsDec 22, 2019
Hi Daphne, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and for the trouble canceling your subscription. I would love to look into this for you but we do not have sufficient information to find your communication records with our team. So I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP. Best regards, Samantha
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JASON
Dec 11, 2019
They have took money out of my account…
They have took money out of my account 2 times now without my permission. Don't do it people
Response from Hubble ContactsDec 11, 2019
Hi Jason, Thank you for taking the time to leave this review. I'm so sorry to hear these shipments came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you with more information. Best, Samantha
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Simon M.
Dec 11, 2019
Dont Bother
Signed up for their trial offer for two weeks, received the lenses, they were poor quality and couldn't get on with them so threw them away. Then I find I have been charged for a months supply, I didn't remember signing up for this, after reviewing my trial order confirmation saw there was a PDF attached right at the bottom of the email, which was way out of the normal email window area, with their terms saying that I was signing up for a monthly supply. Obviously I have cancelled and awaiting confirmation that they will refund me, but frankly I can get better lenses at a cheaper price from a UK supplier, and get them the next day, rather than have to wait a week
Response from Hubble ContactsDec 11, 2019
Hi Simon, Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for you and this subscription box came as a surprise! I can see that you have since canceled your subscription by calling in and our team has provided you with all of the necessary information regarding your subscription. If you have any further questions regarding your refund, please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and we'll help out! Best, Samantha
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Kali L.
Dec 11, 2019
Best lenses I ever try
Best lenses I ever try. Best costumer service. I’m very satisfied
Response from Hubble ContactsDec 11, 2019
Hi Kali, Thank you for taking the time to leave this review. It's wonderful to hear that you're loving the Hubble Contacts experience! We're so glad to have you on board! 🙂 Best, Samantha
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Michele
Dec 10, 2019
I haven’t received 3 months of contacts
I haven’t received 3 months of contacts
Response from Hubble ContactsDec 11, 2019
Hi Michele, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your orders and apologize for the delay. I can see that you have not reached out to our customer support team at this point. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we would be happy to provide a replacement for you right away. Best, Samantha
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Janel
Dec 10, 2019
HIGHLY RECOMMEND
very efficient, website is easy to use, great fast customer service
Response from Hubble ContactsDec 11, 2019
Hi Janel, Thank you for taking the time to leave this review. It's great to hear that you're happy with the service so far! Thanks for being part of the family! Best, Samantha
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Robin
Dec 10, 2019
Best subscription contact delivery service!
The best subscription contact delivery service I’ve used thus far. Keep them coming, Hubble!
Response from Hubble ContactsDec 11, 2019
Hi Robin, Thank you for taking the time to leave this wonderful review. Glad to hear you're enjoying the ease and convenience of the Hubble experience. We hope to keep you for years to come! 🙂 Best, Samantha
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