Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Brittney
Jan 9, 2020
Been waiting 3 months for my contacts…
Been waiting 3 months for my contacts to be returned to get my money back from Hubble because they didn’t work for me and cost too much
Response from Hubble ContactsJan 29, 2020
Hi, Brittney, Thank you for taking the time to leave this review. I am sorry to hear that these lenses are not working for you and that your refund has been delayed. I did look into this for you and we have received your package back at our warehouse. You were refunded last January 6 and may take between 3-10 business days to show on your statement, depending on your bank. Your subscription is active with the next charge date of April 27. You have the option to manage your subscription through your Hubble account. You can skip shipments by logging into your Hubble account and going to your Delivery Schedule. If you do not wish to continue your subscription simply log into your account and follow the instructions to cancel! All the best, Samantha
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Joachim
Jan 9, 2020
Charged me without permission
Charged me without permission, wouldn't give me a refund, never Buy from this company
Response from Hubble ContactsJan 29, 2020
Hi, Joachim, Thank you for taking the time to leave this review. I was able to listen to the conversation over the phone with the agent and they canceled your account and informed you of our return policies in a polite manner. I am very sorry you were not satisfied with Hubble's services. I cannot help you further over this platform but you may reach out to us over email at [email protected] with the subject line "Attn: Social" if you have any further questions or concerns. Thank you! All the best, Samantha
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Melinda
Jan 9, 2020
Thank you so much
Thank you so much
Response from Hubble ContactsJan 29, 2020
Hi, Melinda, Thank you for taking the time to leave this awesome review. We are so happy to have you onboard. :) All the best, Samantha
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Jeanette
Jan 9, 2020
These contacts were uncomfortable and…
These contacts were uncomfortable and it was difficult to cancel my subscription once I started.
Response from Hubble ContactsJan 29, 2020
Hi, Jeanette, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble with the lenses and with canceling your subscription. I have had a chance to look into your tickets with our team, and we advised you to call. I can see that you have not reached out to our cancellations team at this point. If you’d still rather cancel your subscription, it’s easy - just call us at +1 647 557 7765, between the hours of 9AM and 5PM EST, Mondays - Fridays excluding federal holidays. I cannot help you further over this platform but you may reach out to us over email at [email protected] with the subject line "Attn: Social" if you have any further questions or concerns. Thank you! All the best, Samantha
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Jennifer
Jan 9, 2020
Saw in Facebook the deal 30 contacts…
If I could give less then 1 star I would.Saw in Facebook the deal 30 contacts for $1 I ordered it and then cancelled the subscription. When I got the 30 contacts they weren't even the right ones...Not even a week later I got charged 107.45 this is not a good service or company
Response from Hubble ContactsJan 29, 2020
Hi, Jennifer, Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. Your first paid box is for $44 and that is the only charge I see on your account. We recommend that you reach out to your bank to ask for more information about the $107.45 charge. Meanwhile, I can see that you have not reached out to our cancellations team at this point. If you’d still rather cancel your subscription, it’s easy - just call us at +1 647 557 7765, between the hours of 9AM and 5PM EST, Mondays - Fridays excluding federal holidays. All the best, Samantha
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Shannon
Jan 9, 2020
So simple with great customer service
So simple with great customer service! I would recommend anyone to give Hubble a try. Their site is easy to navigate, any questions I had were handled quickly and knowledgeably. My eyes are very sensitive and difficult to find lenses that my eyes can wear. These have been great for me - so glad I tried them!
Response from Hubble ContactsFeb 2, 2020
Hi Shannon, Thank you for taking the time to leave this review. We're so happy that you're loving the Hubble experience and recommending it to everyone! Welcome to the Hubble Family. All the best, Samantha
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Annie
Jan 9, 2020
Great quality and easy experience.
Great quality and easy experience.
Response from Hubble ContactsFeb 2, 2020
Hi Annie, Thank you for taking the time to leave this review. It's great to hear you're enjoying the quality and ease of the Hubble experience. We hope to keep you for years to come :) All the best, Samantha
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Jade
Jan 9, 2020
They practically stole money from me
They practically stole money from me. I signed up for the trial and 3 days later they sent me the whole 130$ package. So they said they couldnt do anything but that I would have to send it back, so I did and that was in September and I still havent seen my 130. Like I wasnt even able to try them before they charged me, and they just did not work for me . Just BS!! I WANT MY MONEY BACK
Response from Hubble ContactsFeb 2, 2020
Hi Jade, Thank you for taking the time to leave this review. I am sorry to hear that your refund has been delayed. I've just had a chance to look through your tickets with our team, and I can see that you have been fully refunded on August 12, that should have been reflected on your account. We recommend contacting your bank if you have any further questions regarding your refund. All the best, Samantha
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