Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Barbara
Jan 24, 2020
I’ve been trying for 6 months to cancel…
I’ve been trying for 6 months to cancel my subscription via phone calls with reps and emails. Sure enough, they keep charging my account and more keep being delivered.
Response from Hubble ContactsFeb 22, 2020
Hi Barbara, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some difficulties canceling your account. I would love to find out more about what happened so that we can make this right, kindly check your email inbox. Thank you! Best, Samantha
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Jess
Jan 24, 2020
The contacts are fine, hard to cancel.
The contacts are fine. The issue is that they have designed their account billing system to be deliberately elusive so that it is quite annoying to cancel your account outside of their customer service timezones.
Response from Hubble ContactsMar 19, 2020
Hi Jess, Thank you for taking the time to leave this review. I’m sorry to hear that you are unhappy with our cancellation policies. I can see that you have since canceled your subscription by calling in on January 24 and our support team placed a replacement order for the package that never arrived. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Travis
Jan 24, 2020
The shipping time was really long
The shipping time was really long
Response from Hubble ContactsMar 19, 2020
Hi Travis, Thank you for taking the time to leave this review. I’m so sorry to hear about your experience with our shipping. That is frustrating, and part of what we are happy to offer is the convenient month to month delivery. In case you notice any unusual shipping status in the future, we recommend you to contact us to remedy the delayed delivery situation as soon as possible at [email protected] with the subject line "ATTN: Trustpilot" and we'll get it addressed! Best, Samantha
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Anne-Marie
Jan 24, 2020
Very nice service
Very nice service
Response from Hubble ContactsMar 19, 2020
Hi Anne-Marie, Thank you for taking the time to leave this review. It’s great that you are enjoying your Hubble Contacts experience. We are so happy to have you on board. Best, Samantha
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kerilewis44
Jan 23, 2020
Another borderline criminal subscription service.. beware giving them your credit card number.
I ordered the $1 trial to try since that is what it is for. It arrived after three weeks... a day after the next $128 was charged to my card. No email reminder or receipt was issued.. Can I return for a full refund? Nope. Customer service was no help and only available during typical working hours. I am left with way too many contacts that aren't great for a huge price that I didn't authorize.
Response from Hubble ContactsFeb 19, 2020
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear about your experience--that sounds frustrating. We try to be as transparent as possible that this is a subscription service by stating it on our web page and providing customers with access to skipping orders on their account page and changing the frequency of deliveries. Since Hubble is a subscription-based program, you will be billed and charged automatically each month on the scheduled date until you call to cancel the account. This was stated in our terms and service that you agreed upon signing up. Please reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" and we will be happy to provide you with a return label. Thank you! Best, Samantha
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Bree M.
Jan 23, 2020
they are helpful
they are helpful, but I wish they stay more moist longer for the eyes. Otherwise they are good product.
Response from Hubble ContactsFeb 19, 2020
Hi Bree, Thank you for taking the time to leave this review. I'm so happy we could provide you with affordable lenses. Meanwhile, you may find that over-the-counter rewetting drops may be a relief for dryness if it doesn’t work, please visit your eye care professional so he or she can evaluate the cause and determine the best way to increase your contact lens wearing comfort. Feel free to reach out to my team at [email protected] if there's anything we can help with. Best, Samantha
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Jennifer
Jan 22, 2020
Your company took $128.00 from my…
Your company took $128.00 from my account and i never got the product or money back. You guys suck
Response from Hubble ContactsFeb 19, 2020
Hi Jennifer, Thank you for taking the time to leave this review. I'm sorry to hear that you never receive the order or refund. I would love to find out more about what happened so that we can make this right. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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SP L.
Jan 20, 2020
My daughter used my pay-pal account to…
My daughter used my pay-pal account to purchase the £1 trial pack which she cancelled but didn't cancel the actual repeat order....so understandable HUBBLE went and took a payment of £27 my my pay-pal account. After 10,000 emails (it seemed like 10,00 but it wasn't, it was about 20 emails) I finally got through to someone who sent me a so called returns label, which i printed out and returned on the 24.12.2019...which was the same day i received the email. So please explain to me why i haven't received my refund????????????????????????????????????????? HOW LONG DOES IT TAKE???????????? I feel this HUBBLE company is trying to rip people off!!!!!!!!!!!!!!!!!!!! I can't afford that, sorry. I WOULD LIKE MY MONEY BACK, IT'S COMING UP TO A MONTH THIS THING WAS RETURNED!!!!
Response from Hubble ContactsFeb 19, 2020
Hi there, Thank you for taking the time to leave this review. I'm sorry to hear your refund has been delayed, and I'd like to look into this for you. We do not have sufficient information to find your account details, so I will have to ask you to reach out to us so we can look further into the situation. Please send an email to [email protected] with the subject line "ATTN: Trust Pilot" and my team will get back to you ASAP! Best, Samantha
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