Rose
Cannot see AND they won't cancel
I cannot see out of the contacts and I have tried to cancel twice, but they continue to charge me and send me contacts. I have two unopened packages containing a month's worth of contacts. The first time I canceled was during the first two weeks because I knew after 3 days they were not right for me. EDIT TO ADD*** They will respond that you have to call them and deny you have called in the first place. I HAVE CALLED AND CANCELED VIA THE PHONE FIVE TIMES NOW AND THEY NEGLECT TO SHOW RECORD!
Response from Hubble ContactsMay 5, 2020
Hi Rose, Thank you for taking the time to leave this review. I’m so sorry to hear about your experiences with our lenses and cancellation process. I do see that you sent our customer service team an email today, to which team responded with our subscription cancellation information. We'd love the chance to speak with you about what hasn't been working so we do require you to call in to cancel your subscription and our phone line is toll-free, does not cost you anything to call. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trust Pilot" --we're happy to offer assistance! Best, Samantha