Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Keeley O.
May 19, 2020
Are they still delivering?
Are they still delivering with everything going on? I ordered the $1 contacts about a week ago or so and am waiting for shipping.
Response from Hubble ContactsJun 2, 2020
Hi Keeley, Thank you for taking the time to leave this review. As you know, contact lenses are essential, so we are pleased to let you know that we are still operating normally! Our warehouse and shipping facilities are adhering to social distancing practices and are in full operation. To check your free box order, just send an email to [email protected] with the subject line "ATTN: Trustpilot" and we'll happily get back to you ASAP! Best, Samantha
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Eric
May 19, 2020
Lenses were consistent, customer service however is non existent
Affordable and reliable lenses and have had not a single issue other than canceling subscription...or regaining access to account...or receiving an intelligent response for any resolution to any issue a customer may have...
Response from Hubble ContactsJun 2, 2020
Hi Eric, Thank you for taking the time to leave this review. It's great that the pricing of our lenses did work out for you, but sorry that the response you received from our team was not satisfactory. We're looking into all the points you've raised and will be in touch later today via email to discuss how we can address these and turn your opinion around. Thank you! Best, Samantha
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Patty
May 19, 2020
Dry and rough to my eyes.
Dry and rough to my eyes.
Response from Hubble ContactsJun 2, 2020
Hi Patty, Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort. Feel free to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" if there's anything we can help with. Best, Samantha
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Michelle
May 18, 2020
Staff is always friendly and helpful
Staff is always friendly and helpful
Response from Hubble ContactsJul 1, 2020
Hi Michelle, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! Best, Samantha
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Giancarlo
May 17, 2020
Best lens
Best lens , best service
Response from Hubble ContactsJul 1, 2020
Hi Giancarlo, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Best, Samantha
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Amanda
May 17, 2020
This company is terrible
This company is terrible. I tried to cancel my contact order 5 times and they are still taking money out of my account! Do not do this to yourself!
Response from Hubble ContactsMay 18, 2020
Hi Amanda, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I have had a chance to look into this, and I do see that you sent our customer service team emails on December 31, January 9, and March 5, to which the team responded with our subscription cancellation information. I do not see a record of you calling our phone line yet. As our policy states, we do require you to call in to cancel your subscription, which is why our phone line is toll-free and does not cost you anything to call. If you have questions or need help doing any of this, don't hesitate to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" --we're happy to offer assistance! Best, Samantha
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Mary S.
May 17, 2020
If I could give 0 stars that is what I…DO NOT BUY HUBBLE CONTACTS
If I could give 0 stars that is what I would prefer. I did recieve one box of contacts, they are of poor quality. I was charged for another pair ($39) that I did not authorize, look closely they will sign you up for montly subscrition that is very difficult to cancel! When i complained that I did not recieve second pair I was charged for, Hubble refused to credit my Credit Card. This is a scam company selling subpar contacts and hoping people has such a difficult time canceling, that they can get a monthly fee for as long as possible. Do not fall for this like so many of us have, read the reviews. I have let me CC know and am disputing the charges after going thru their email for weeks.
Response from Hubble ContactsJun 2, 2020
Hi Mary, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some issues with our lenses and with canceling your subscription. I would love to find out more about what happened so that we can make this right. Please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Samantha
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Gaby
May 17, 2020
Contacts are incredibly uncomfortable…
Contacts are incredibly uncomfortable after about 5 hours of wearing them. They make my eyes sting, super dry, and some contacts I had to take out and out new ones in because they gave me blurry vision. Only convenient because it was delivered to my house. Not worth the $40 per month.
Response from Hubble ContactsMay 18, 2020
Hi Gabi, Thank you for taking the time to leave this review. I'm glad to hear the deliveries are working out for you, but it's important that your contact lenses are comfortable 100% of the time. If you're having problems with your lenses, please reach out to our team at [email protected] and we'll connect you with our quality team. Thanks! Best, Samantha
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