Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Laura de L.
Oct 14, 2020
Malos
Malos, he intentado cancelar mi suscripción y no me solucionan nada, he llamado y nunca tienen asesores en el momento , he dejado correo de voz y no me solucionan, quiero cancelar y no me solucionan un pésimo servicio.
Response from Hubble ContactsOct 16, 2020
Hola Laura, Muchas gracias por tu comentario y siento muchísimo saber de tu experiencia. Por favor, escríbenos un correo electrónico a [email protected] con asunto ''ATT TrustPilot'' para que podamos ayudarte a solucionar tu problema de inmediato. Un saludo, Pedro.
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Dustin
Oct 14, 2020
Hard to cancel
Super easy to sign up, has been a nightmare to cancel. I hate the contacts, and have been paying for these for 6 months and do not use them at all, uncomfortable...
Response from Hubble ContactsOct 14, 2020
Hi Dustin, Thank you for taking the time to leave this review. It's good that you have a positive experience signing up, although sorry that the contacts didn’t work out for you this time. I completely understand that it isn't for everyone. From what I can see, you have just reached out to our Customer Service team today and have the account cancelled. If you have any questions or concerns feel free to contact us at [email protected]. Best, Samantha
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Frog
Oct 14, 2020
Service is fine but product is bad
Service is fine but product is massively sub-par. I have the correct prescription including the correct BC and Diameter. Contacts are extremely irritating. I've also never used a contact lens so reluctant to stay on the surface of the eye
Response from Hubble ContactsOct 14, 2020
Hi there, Thank you for taking the time to leave this review. It’s great that the subscription service is working out for you although sorry that you didn't love our lenses. I completely understand that it isn't for everyone. Please send an email to [email protected] with the subject line "ATTN: Trustpilot" to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention. Best, Samantha
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Emily
Oct 12, 2020
Tried many times to call and cancel but…
Tried many times to call and cancel but can never get ahold of anyone.
Response from Hubble ContactsOct 13, 2020
Hi Emily, Thank you for taking the time to leave this review. I’m sorry for the trouble you’ve been having with cancelling. That should never have happened, and I completely understand how frustrating this must be for you. In order to support you through this, I will reach out to you shortly via email, to discuss a solution to your problem together. Thank you. Best, Samantha
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Christina
Oct 12, 2020
Sehr gut!
Prima service, gute Qualität!
Response from Hubble ContactsNov 13, 2020
Freut uns Christina und danke fürs Feedback!
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Alyssa
Oct 11, 2020
Do not buy if you have astigmatism
No where on this site did I see that these contacts will not work with my astigmatism. They sent me 3 boxes of contacts I couldn’t even use. I had to fight to get all my money back. Customer service was an absolute nightmare until I talked to someone through Twitter. Will not EVER be supporting this brand again.
Response from Hubble ContactsOct 13, 2020
Hi Alyssa, Thank you for taking the time to leave this review. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are glad that our Social Team did give a light to your recent experience. If you have any questions or concerns feel free to contact us at [email protected]. Best, Samantha
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Bogdan
Oct 11, 2020
Allmost 1 month and I didn't see 1 contact lens ...
Ordered and payed for the contacts and the first batch never arrived. I contacted the customer service they said they would be more then happy to send me an replacement. 2 weeks after the replacement was sent I still didn't received them
Response from Hubble ContactsOct 13, 2020
Hi Bogdan, Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your free box and replacement orders. I’m going to take the time and look into what happened here, and I will reach out to you shortly via email. Looking forward to hearing back from you. Best, Samantha
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Christian C.
Oct 10, 2020
Une entreprise peu scrupuleuse
Ayant souscrit à une offre de découverte afin de tester les lentilles de la compagnie, je suis étonné d'avoir été prélevé quelques semaines plus tard alors que j'avais envoyé une demande afin d'annuler les envois de lentille et donc les prélèvements automatiques. Une entreprise peu scrupuleuse donc, qui tente de vous "aguicher" avec une offre découverte mais qui vous fidélise contre votre gré. Update : cela fait deux mois que j'ai renvoyé les lots que j'ai reçu involontairement et aucun remboursement n'a été fait donc j'y ai perdu mon argent ainsi que les lentilles qui ne me correspondaient pas.
Response from Hubble ContactsOct 29, 2020
Bonjour Christian, nous sommes navrés d'apprendre que votre expérience avec nous n'a pas été plaisante. Nous offrons effectivement la promo de bienvenue afin de laisser à nos clients de tester nos produits. En acceptant notre offre, nous expliquons bien qu'un abonnement suit 16 jours après le placement de votre commande. Nous sommes désolés pour le malentendu, nous faisons au mieux d'améliorer notre service.
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