Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Liliana
Je reçois toujours mes lentilles en temps et en heure, je n’ai aucun problème avec et elles sont agréables à porter.
Response from Hubble ContactsDec 24, 2020
Bonjour Liliana, merci beaucoup pour votre avis ! Nous sommes plus que ravis d'apprendre que nos lentilles vous conviennent :)
AMA
I’ve signed the subscription but I didn’t receive any package from you except the first order, and You took money from my card twice but I received nothing.
Response from Hubble ContactsDec 13, 2020
Hi AMA, Thank you for taking the time to leave this review. I am sorry to hear you did not receive your order and I apologize for the delay. I can see that you have not reached out to our customer support team at this point. It looks like there was some kind of issue during shipping with your order. I will reach out to you shortly via email to give more info about it. Best, Roxanne
Aleishya
Unfortunately I have found that the daily Hubble contacts are very drying, and cause a lot of irritation.
Response from Hubble ContactsDec 27, 2020
Hi Aleishya, Thank you for taking the time to leave this review. We’re sorry to hear the contacts didn’t work out for you this time. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I will reach out to you shortly via email to discuss the situation. Looking forward to hearing back from you. Best, Roxanne
Jennifer
They fit nice. They are affordable. Convenient with the delivery to your home. I have been using them for 2 years. They feel like they slide around a bit by the end of the day. Or feel a bit gritty.
Response from Hubble ContactsJan 3, 2021
Hi Jennifer, Thank you for taking the time to leave this review and for being a long-term customer. I'm so happy to hear that you're having a great experience with the subscription service and our lenses pricing. Although sorry that our lenses feel rough by the end of the day. If you have any further questions or concerns, please let me know at [email protected]. I’m here to help! Best, Roxanne
Mathieu
Both times I bought lenses, they were delivered late
Response from Hubble ContactsJan 3, 2021
Hi Mathieu, Thank you for taking the time to leave this review. I’m so sorry about the delay but I’m glad you checked in about this! We know how important it is to get your contacts within a reliable time frame so you don’t run out. I will reach out to you shortly via email to give more information and option to manage your subscription. Thanks for your time, and hope to hear back from you. Best, Roxanne
Tom
Hubble is one of the worst companies I have dealt with. They will not allow you to cancel your subscription. They bill you for your first month before you even receive your trial. The contacts are of poor quality and have low oxygen permeability. Don't waste your money or your time.
Response from Hubble ContactsDec 27, 2020
Hi Tom, Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble cancelling your subscription and the lenses are not working for you. I can see that you emailed in on September 8 to which the team responded with our cancellation information but I do not see a record of you calling our phone line. I will reach out to you shortly via email to discuss a solution to your problem together. Thank you. Best, Roxanne
Carole
Great service. Thank uou
Response from Hubble ContactsJan 3, 2021
Hi Carole, Thank you for taking the time to leave this review. I'm so happy to hear that you're having a great experience with our service. Don’t hesitate to reach out to me or my colleagues [email protected] at if you have any questions. Thanks for being a part of the Hubble family. Cheers, Roxanne
Mohammed R.
Scam! Thiefs.
Response from Hubble ContactsDec 27, 2020
Hi Mohammed, Thank you for taking the time to leave this review. I’m sorry to hear about your disappointment with us. I have had a chance to look into your tickets with our team, and it seems that we have provided you with all of the information necessary to resolve this issue. You have spoken to our management team, so unfortunately I am unable to provide any more helpful information. So sorry that this outcome has not been satisfactory, and for clarification, you are welcome to view the return policy that we provide to customers before they even check out. This policy can be found in the TOS at the bottom of our webpage for you to reference. Should you have more questions, please feel free to reach out to us at [email protected] with the subject line "ATTN: Trustpilot". Again, thank you for taking the time to review our business! Best, Roxanne
