Samantha S.
I was under the impression that I’d…
I was under the impression that I’d cancelled over 2 years ago, given that I no longer received the subscription and payment was never taken again. Alas, 2 years later, £27 has been taken from my account with no prior notice, just a week before Christmas when I have bills to pay and a 2 year old to feed. Hubble are not interested in my situation, showing no empathy whatsoever, almost robotic responses, stating that I need to send them some lenses back that I’ve A-not yet received and B-never asked for! So that that can refund me MY money. What a joke of a company.
Response from Hubble ContactsDec 16, 2020
Hi Samantha, Thank you for taking the time to leave this review. I am so sorry to hear that you were charged and with how your concern was handled by our rep. I completely understand how frustrating this must be for you. I will relay this message to the appropriate team. Hubble is designed to be a subscription based program and we'll continue to provide your lenses until you've unsubscribed. There are several ways to cancel the subscription, either you call or email. So if you've been charged that means your account is active. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Let me know if you have any more questions, comments, or concerns at [email protected] with the subject line "ATTN: Trustpilot" and we will get back to you ASAP! Best, Roxanne