Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts Reviews | Read Customer Reviews of hubblecontacts.com

Hubble Contacts reviews

8,157 approved reviews, newest moderated first

Caroline
Dec 19, 2020
stop sending me contacts I unsubscribe
stop sending me contacts I unsubscribe
Response from Hubble ContactsDec 20, 2020
Hi Caroline, Thank you for taking the time to leave this review. I am so sorry for any confusion you may have experienced in trying to cancel your subscription. It was an uncommon instance and we’ll do better in the future. As of this time your account is still active. I will reach out to you shortly via email to resolve any issues as quickly as possible. Again, thank you for your feedback! Best, Roxanne
Report
Francis
Dec 19, 2020
Contacts are dry and uncomfy
Contacts are dry and uncomfy. It's hard to unsubscribe from and I can't login to my account anymore (that could be my own fault not sure).
Response from Hubble ContactsDec 20, 2020
Hi Francis, Thank you for taking the time to leave this review. I am so sorry to hear that you have had such a poor experience with our lenses and service that you no longer want to work with us. I can see that you accessed your Hubble account today to change interval frequency from 84 to 168 days. But I will be reaching out to you shortly via email to address any underlying problems you may have with your subscription. Looking forward to hearing back from you. Best, Roxanne
Report
KM
Dec 19, 2020
don't even think about subscribing
great contacts, horrible service. this company is predatory and KNOWS EXACTLY WHAT THEY ARE DOING WHEN THEY MAKE CANCELLING INACCESSIBLE AS POSSIBLE. can't pay my bills bc of this stupid auto subscribe and how inconvenient cancelling is. I can't call until monday either. I believe there is no refunds or returns either. absolutely ridiculous.
Response from Hubble ContactsDec 20, 2020
Hi KM, Thank you for taking the time to leave this review. I’m glad that the lenses is working out for you, but so sorry that you have had some trouble cancelling your subscription. I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Please could you contact me at [email protected] with the subject line "ATTN: Trustpilot" to resolve any issues as quickly as possible. Looking forward to hearing back from you. Best, Roxanne
Report
Robert
Dec 18, 2020
Thank you for your service and polite…
Thank you for your service and polite way you handled my request. I’ve been with you for a few years now and everything has been great. Thx Bob
Response from Hubble ContactsDec 20, 2020
Hi Robert, Thank you for taking the time to leave this review, you put a big smile on our faces! Our team is hard at work trying to continuously improve our service and it’s always rewarding to hear kind words. We love that you love us :) Thanks again for being such a fantastic customer! Best, Roxanne
Report
Jule
Dec 18, 2020
Geld eingezogen aber keine Ware
Abo vor 2 Wochen abgebucht, aber bis heute keine Lieferung erhalten. Es gibt keine Infos zur Lieferung oder Sendungsverfolgung! Auf Emails kommt keine Antwort! Die Telefonnummer zum Kündigen des Abos ist flasch und niemand unter der Nummer zu erreichen! Bei den Linsen sind in letzter Zeit oft Kaputte dabei, die das Auge reizen. Sollte sich in den nächsten Tagen niemand bei mir melden, der Betrag nicht umgehend erstattet werden und das Abo gekündigt werden, werde ich rechtliche Schritte einleiten!
Response from Hubble ContactsJan 6, 2021
Hi Jule, herzlichen Dank für deine Nachricht! Wir möchten uns an erster Stelle für deine frustrierende Erfahrung entschuldigen. Wir nehmen Beschwerden bezüglich der Qualität unserer Linsen sehr ernst. Gerne kann ich Dir sofort eine neue Box als Ersatz zukommen lassen! Bitte sende uns eine E-Mail an [email protected] mit dem Betreff "ATTN Trustpilot", damit unser Team dich bezüglich einer Ersatzbox sowie deiner Kündigung kontaktieren kann. Wir schätzen die Meinung unserer Kunden und freuen uns immer über Feedback, damit wir unsere Dienstleistungen verbessern können. Herzlichen Dank für dein Verständnis und dein Feedback. Wir wünschen ein frohes und gesundes neues Jahr! Dein Team von Hubble
Report
Valerie
Dec 18, 2020
It’s nice to just get my contacts in…
It’s nice to just get my contacts in the mail but it’s impossible to contact anyone to freeze my account or stop delivery. I have 3 months back stock of contacts and they just keep coming!
Response from Hubble ContactsDec 20, 2020
Hi Valerie, Thank you for taking the time to leave this review. I’m so glad that the subscription service is working out for you, but sorry that you were not able to reach our customer support team. You can find our contact information that is relevant to where you’re located on our website in the “Help” section, in the Terms of Service, or by logging into your Hubble account. If you've got a stockpile of lenses, we'd be happy to help you adjust your delivery schedule or pause your account for a few months. I’ll be in touch shortly via email to offer you some more options. Looking forward to hearing back from you. Best, Roxanne
Report
Veronica W.
Dec 17, 2020
Very nice Contacts service.
Very nice Contacts service.
Response from Hubble ContactsDec 20, 2020
Hi Veronica, Thank you for taking the time to leave this review. I’m so glad that you’re happy with our service. Feel free to inform us about any delays or problems you might have faced – we want to make sure you’ve had a continued good experience. You can contact [email protected]. Thanks for being a part of the Hubble family. Best, Roxanne
Report
Renault
Dec 17, 2020
Fast shipping
Fast shipping, always on time. Never have run out of contacts. The price is very reasonable.
Response from Hubble ContactsDec 20, 2020
Hi Renault, Thank you for taking the time to leave this review. I’m happy to hear your deliveries have been arriving on time and our pricing is favorable to you. Let me know if you have any more questions, comments, or concerns at [email protected]. We're here for you anytime! Best, Roxanne
Report