Hubble ContactsHubble Contacts was created to make contact lenses accessible and affordable to as many people as possible. Over the years, we have expanded our product selection to include a range of private-label, high-quality contact lenses. We also offer well-known brands like Acuvue 1-Day Moist, Acuvue Oasys, Biotrue ONEday, and Bausch + Lomb Ultra.
Hubble Contacts (hubblecontacts.com) has 8,157 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Danielle
I love Hubble contacts! These are so breathable. I can wear my contacts all day without any problems. Also, I always have enough contacts in between shipping.
Response from Hubble ContactsFeb 16, 2021
Hi, Danielle, Thanks so much for your review! We're so happy to hear that you're loving Hubble Contacts. We hope to have you for many years to come! Best, Cristy
Rebecca
Hubble is amazing. I love not having to think about contacts. They just arrive in the mail. It’s so easy, & they got my prescription right the very first time. There are only two things that bother me. The first would be that some of the lenses are flipped inside out, which makes it uncomfortable when you put them in. I don’t know if this is even something they can control. I’m sure that they are dropped into the containers by a machine. The other thing is that some of the contacts actually have the word Hubble on them. I’m not even sure how that happens. It’s always right on the edge. The problem is, if I don’t put that one in just the right position, I can feel it. It’s not visible once I’m wearing it, though. These things would not be reason enough for me to stop using Hubble. I love it. I just want them to fix what they can, & keep up the good work.
Response from Hubble ContactsFeb 19, 2021
Hi, Rebecca, Thank you so much for sharing your experience! Thank you for choosing and trusting Hubble. So glad you're loving the Hubble experience! Regarding to your first concern if you may please send us an email at [email protected] with the subject line "Attn: Trustpilot" for us to further check on this. Then, in your seconcd concern the word HUB is there to let customers know when the lenses are inside out (when you can read it as HUB, the lenses are facing the correct direction and can be inserted) HUB should be inside. We hope to keep you for more years to come! Stay safe! Best, Cristy
Martha
Started out as great and reliable prices but then the price when up with out notification. Still not as expensive other, but was one of the reasons I signed up. Also, lately there has been more and mor damage/missing lenses in packaged cases.
Response from Hubble ContactsFeb 21, 2021
Hi Martha, Thank you for taking the time to leave this review. I am sorry to hear that our lenses pricing is not favorable to you. I can see that you created the account August 2020 and you have been paying $39.36 for our monthly boxes since then. So you know, we’re required to apply state and local sales tax to your Hubble subscription payments. Also, our sincere apologies that the product you received were defective. We take quality issues very seriously, thank you so much for bringing this to our attention. I will reach out to you shortly via email, to discuss a solution to your problem together. We look forward to hearing from you. Best regards, Roxanne
Jo H.
Hubble being online was so useful and easy to do. I was able to fill out all the necessary information, including results from eye exam and it was finish. They are prompt I’m getting contacts to me and I don’t have to worry when I might receive.
Response from Hubble ContactsFeb 19, 2021
Hi, Jo, Thanks so much for your honest review! We're so happy you're enjoying our direct service . So glad to have you on board :) Best, Cristy
Bmae
Can’t cancel, bad quality contacts. Not the right strength
Response from Hubble ContactsFeb 21, 2021
Hi Bmae, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't get on well with the lenses and for the difficulties you've had in cancelling the account. I will reach out to you shortly via email to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Hoping to hear from you soon! Best, Roxanne
Natalie
The Hubble brand contacts are ok but they often irritate my eyes and feel thicker than other brands.
Response from Hubble ContactsFeb 21, 2021
Hi Natalie, Thank you for taking the time to leave this review. I'm sorry to hear that you didn't get on well with the lenses. Please help us to improve by providing more information on your experience. To do this, I’ll be in touch shortly via email. Hoping to hear from you soon! Best, Roxanne
Christina
Fabulous, now just need the containers to come in biodegradable cellulose
Response from Hubble ContactsFeb 21, 2021
Hi Christina, Thank you for taking the time to leave this review. It’s great that you are enjoying your Hubble Contacts experience. We are doing what we can to provide fresh & clean daily lenses while keeping the environment in mind. Our materials are all 100% recyclable. If there's more we can be doing, we're definitely looking into it while still being able to provide an affordable lens! We hope you continue to enjoy using our service and we are happy to answer any questions or concerns you may have at [email protected]. Best, Roxanne
Christine
These dry out within 4 hours or so. Also, I find myself squinting all day. I do not recommend these contacts.
Response from Hubble ContactsFeb 21, 2021
Hi Christine, Thank you for taking the time to leave this review. I am sorry to hear about your experience with our contacts. I completely understand that it isn't for everyone. I will reach out to you shortly via email to hear more about your experience, and see what I can do to help. Hoping to hear from you soon! Best, Roxanne
