Hubble ContactsReviews of hubblecontacts.com

Response from Hubble ContactsDec 4, 2021

Hi Jason, Hope all is well! Thank you for taking the time to write us a review and for getting our attention on this matter. We are so sorry to hear that you are having a hard time cancelling your account as this is possible through 4 different platforms, you may call, email, chat or send us a DM over our social media site if you wanted to process cancellation. That goes with updating your prescription. We can definitely assist you with all your request, as well as any issues you have with the quality of our lenses, please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to help. Sincerely, Cynthia

Response from Hubble ContactsDec 1, 2021

Hi Joshua, Hope all is well! Thank you for taking the time to write us a review. We would like to see what we can do to help you with the issue, we can assure you that we are a very reasonable company and very much willing to provide resolutions that would benefit customers, so please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we can definitely check what happen and provide answers to your request. Have a good day! Sincerely, Cynthia

Response from Hubble ContactsDec 1, 2021

Hi Mary, Hope all is well! Thank you for taking the time to write us a review. We are truly sorry to hear about what happen, we always strive hard to provide the best service we can offer and truly this is sad on our part that we lose a customer because of our negligence, we sincerely apologize for what happen and if there's anything that can make you change your mind, feel free to reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we can definitely check what happen and provide solutions to the issue. Sincerely, Cynthia

Response from Hubble ContactsDec 8, 2021

Merci beaucoup d'avoir pris le temps d'écrire un commentaire - nous sommes ravis d'apprendre que les contacts Hubble sont faits pour vous!

Response from Hubble ContactsDec 1, 2021

Hi Julie, Good day! Thank you for taking the time to leave us a review. We are truly sorry to hear that our lenses did not work out for you, all lenses are brand specific and doesn't work for everybody. We would like to suggest that if you've already tried a couple of lenses and still did not work or the result is the same, it could be that you are not fitted with our brand. So we would recommend for you to cancel your account, you can either call or we can help you directly on it, just please reach out to my team at [email protected] with the subject line "ATTN: Trustpilot" and we'll be happy to help. Sincerely, Cynthia

Response from Hubble ContactsNov 25, 2021

Hi Serena! Herzlichen Dank für dein Feedback. Wir sind ganz entsetzt zu hören dass Du eine solch negative Erfahrung mit unserem Service gemacht hast – wir möchten dein Feedback sofort umsetzen und bitten das Du uns unter [email protected] mit der Betreffzeile "ATTN: Trustpilot" kontaktierst, damit wir Dir schnellstmöglich bezüglich deiner Lieferung helfen können. Wir erheben nur auf retournierte Ware eine Bearbeitungsgebühr, da die Linsen über ihre Intaktheit wieder geprüft werden müssen bevor wir diese weiterverkaufen können. Deinen Lieferplan kannst Du jederzeit im Kundenportal zugreifen und ändern so dass Du unerwünschte Lieferungen vermeidest – wir entschuldigen uns falls diese Optionen unklar waren! Bitte sei vergewissert das unser Team sein bestes gibt um auf deine Bedürfnisse und Fragen einzugehen, wir möchten uns entschuldigen falls dies nicht deiner Erfahrung entspricht, wir tun unser bestes um dies zu verbessern!

Response from Hubble ContactsNov 24, 2021

Hi Renee, thank you for taking the time to write us a review and for giving us a very important feedback. We do understand that our website is still a work in progress but we can guarantee you that we are doing our best to make it easier to use. If you would like to skip or pause and was having a hard time, feel free to reach out to us at [email protected] and we'll be happy to do it for you. Have a great day!

Response from Hubble ContactsNov 22, 2021

Hola Karin, Siento mucho saber del retraso de tu peidido. Con gusto revisaremos tu problema para darte una solución de forma urgente. Por favor, escríbenos a [email protected] con asunto "ATT:Trustpilot" para que podamos ayudarte. Un saludo, Pedro.