Elissa F.
YELLOW STAINS and HORRIFIC. If I were able to put zero stars I…
If I were able to put zero stars I would do so. I ordered three Concierge mattress toppers I opened up the first one and it had yellow stains on it !!! I am so disgusted . Customer service said in order for me to get a refund is I would need to return them. They would do me the FAVOR of waving the return shipping fee. That’s all. They will not schedule UPS to pick up the three large boxes not will they schedule a pickup from the postal service! It is my responsibility to lug these three large full size FILTHY mattress toppers to the UPS store. I will never order from HSN again. I advise the same for anyone reading this. It’s a health violation to resell bedding. I am wondering how they can get away with doing this. I will be reporting this to the Depr of Health as well as the Better Business Bureau.Barely an apology from the rep or the supervisor. Zero offer for compensation. Absolutely horrible.


