The Home Service ClubReviews of hscwarranty.com

Absolutely the WORST warranty company. Beware they will never repair your appliance. They checked my refrigerator after a service request and 'diagnosed' in less than five minutes. Promised to return with parts that never happened till date. It seems they have blacklisted our phone number as it goes straight to the voicemail and no one responds. So I end up losing $95. Same thing happened with the request for broken shower repair. Diagnosed, promised to return with parts collected his co-payment and never showed up again. After more than 25 calls and I have given up. Their call center is a joke with continuous wait time and then you are cut off. You leave call back number and no one calls back. Frustrated and angry, I filed a complaint with BBB and contemplating to file a lawsuit in small claims court soon. You can't even cancel this policy and get reimbursed. Please do not waste your money with this SCAM warranty company. They just take your money and hardly respond to your complaints and hardly cover anything when time comes for repairs.

Company does NOT pay contractors. Do not work for Choice, Home Service Club, Home Warranty of America or their new company name Rely Home. They gave my company authorization to make a repair for $765 but only paid $165 on the invoice. When I inquired they closed my contractor account and placed payments for all outstanding invoices on hold for 180 days. It has now been over a year and they say the policy is 365 days before they will escalate my payment request and 6-12 months before a possible resolution. This company scams homeowners out of money for contracts and contractors out of HARD earned money. I have paid out for technicians labor and parts to perform services for them that I will likely never be paid for. We are talking thousands of dollars.

They underwrite Choice Home Warranty in California. Both Home Service Club and Choice are scams. I requested service for covered item. They did not find a provider and emailed that I could find one and that they would reimburse minuse the service fee. Lies,scam, and thief's. Thr provider provided some info saying he did not work for these crooks. Claim denied within 5 minutes. Of course appeal was no better. In California Choice is licensed by Home Service Club. Scammers——-Do Not Buy ——- This will be referred to Attorney General's office in California. See Arizona Class Action Suit against Choice. Scammers and bullies. I will not tolerate this manipulation. I paid 875.00 for the service and 1700 for a multi year plan for nothing. What’s up Home Service Club and Choice Home warranty??? Business model- Promise a lot, and deny coverage as much as possible. Truly reprehensible!

One of the worst companies I have ever dealt with. I was with them for 9 years. I had a negative experience with them back in 2018. Overall 3 weeks in Florida to get my Air Conditioner serviced. It was rectified by the management team and I was assured new management would make sure this never happened again. Two weeks ago my pool pump went up and I placed a claim. Two weeks and many calls (by me) later there was still no response. I called and asked what was going on and told they could not find a pool tech (remember this is Florida) in my area. I requested a cancellation of contract and a refund. They cancelled my contract immediately and stated there would be no refund. I asked to speak with a supervisor and was told I have no contract anymore and that there was no need to speak to a supervisor. Stay far far away from this company.

Called for a quote. Prices were great. But now I am getting harassed by the company to buy a plan. Emails and phone calls won’t stop. This company calls you from different “local” number each time. This is a real turn off and will go with another company

Worst company I’ve ever dealt with. They scammed me out of $871. They keep lying to me about looking for a tech to fix my AC. Today I called to cancel my policy and spoke to someone who said he’s a manager but I know he wasn’t anyway he told me I could get my own tech and go the reimbursement route. I’m ok I’ll bite sure let’s do that he said he would have an email sent to start the process. Well apparently they’re not even capable of sending an email because I’m still waiting for that.

First, let me say, there should be a zero option. The home service club is in my opinion a scam. They are devious and show no transparency at all. In January of this year. I signed up with the home service club. I didn't have any repair issues until last month. I called the home service club because I had a repair issue. They made me an appointment with one of their technicians. He never showed up. I relayed this information to the home service club. They set up another appointment for a different technician to come out. Neither one of these technicians showed up. They were both no call, no show, no email, and no text. That was very SUSPICIOUS to me. When I called the home service club to inquire about what was going on. I was told by James that "choice warranty", (when did the home service club change their name to "choice warranty")? I was told that "choice warranty" had a policy where a customer could hire their own technician, and the customer would be reimbursed. Because I had become VERY SUSPICIOUS, I again called the home service club, or choice warranty, or whatever the company's name is. This is time I spoke with Guillermo who informed me that "choice warranty", yes he said "choice warranty", not the home service club, no longer had that policy. That's when I was threw with them. I don't believe that they ever called any technicians. I believe that they were playing the game let the customer hire a technician, and we WON'T reimburse them, but we'll tell them that we will. They deceived me with their devious way of conducting their business. I let them know that I was threw with them because of the reasons stated in this review. Recently I got an email from them, "YOUR PAYMENT IS PASS DUE, AND WE COULDN'T PROCESS YOUR PAYMENT" They really thought that I would let them continue to debit my account. I don't think so. I responded to them sighting the same issues in this report. I also let them know in the email that I was ready to go to court if need be, then I blocked them from my cell phone and my email. I think that they should be put out of business. I believe that more than not, they are honoring their contract for some customers, and not EVERY CUSTOMER as they should be. They should have informed me that the name was "choice warranty, and not "the home service club". I would never signed with "choice warranty" as I was aware of their deceptive ways. I filed a complaint with the BBB, and now I'm moving on to social media.

Please stay away with this company, if you need repair they send technicians quickly because you pay the deductible, after that if they need to spend money for repair they won’t repair they will give you thousands of reasons . Last week my refrigerator stopped working I called them and they send the technician and found parts no longer available. Now they need to replace the refrigerator but when I call them they are waiting diagnosis report from technician , I call them every day they tell me the same thing waiting from technician to send the full diagnosis report, This is the 3 rd time experiencing this issue Also I tell them to cancel the service in July 2022 but they never cancel Just stay away from this company