The Home Service ClubReviews of hscwarranty.com

We were a customer of The Home Service Club for a while made monthly payments but when we needed a repair on our dryer, paid the service fee of $75.00 and was told the window for the technician to arrive would be between 8am -4pm at 4:17pm I called the Home Service Club Warranty customer care center to report the problem that the technician never showed up for the repair or didn't call to reschedule. The representative asked me to give it more time. I explained to her respectfully ''I gave him 8hrs of my time'' and we need to reschedule. Well she gave me the phone number and the claim# to call Whirlpool directly and reschedule. Well come to find out the CLAIM# (from home Service Club) is absolutely useless!!!!! Whirlpool doesn't have anything to do with that claim# means NOTHING!!! So after talking to the Whirlpool Representative she was actually able to give me an actual extended warranty on my dryer for pennies a month, and if it can't be fixed they will buy me a new one. BASICALLY, DON'T WASTE YOUR MONEY WITH THIS COMPANY!!!! I called the Home Service Club company back and have requested my $75.00 be refunded back into my account because I never received service to repair my dryer, I also have closed my policy with them since they can't do as they claim!!!! I will also be contacting the BBB to report them!!!

Researched home warranty companies and saw Home Service with good reviews decided to give them a try after 18 months with no claims, went through the proper protocals submitted a claim only to have the this company deny the claim for replacement of a heating element on furnace heater. This came during a time of inclement weather where I was unable to go back and forth hassling over a repair that is stated covered under their contract. They stated they denied my claim due to the HVAC being under manufacturer warranty only to find out the manufacturer did not warranty the HVAC because the unit was nearly 10 years old. This company robs and steals honest families and home owners money. This company will not be their for you in your time of need and are only out for the money. This company will transfer you back and forth then assign a case manager only to look for reasons to deny the claim. CONSUMER BEWARE AVOID AT ALL COST!!! CANCELLING MY HOME WARRANTY IMMEDIATELY!!!

I have been with this company for a few years, and every time I filed an issue, it was a struggle to get it resolved. Initially, I thought the problem was with the technicians, but eventually, I realized the real issue was with the Home Service Club itself. This is a terrible company. They are only interested in taking your money and will find every excuse to deny coverage when you need it most. Recently, my water heater broke, and they didn’t send anyone for an entire week. Finally, with their permission, I had a local technician replace it, but they refused to reimburse the cost. This is not a trustworthy company for your home needs. Do yourself a favor and stay away from them!

HSC sent Prosolutions Appliance Repair to repair our range. The problems are the con trol board is dead and a nut holding one burner knob in place is broken. The tech took pictures of our clean stovetop and oven and the label. He pulled the loose knob off to see the broken plastic nut. After making a phone call and speaking in a foreign language he determined the control board is also broken. Never did he pull the control board cover off to see if there is any obvious damage or do any testing. I gave him our $65 copay and he left. Six days later I look at the HSC website and see they show an appointment has been scheduled only. They have no indication Prosolutions has been here. I called Prosolutions and the lady who answered the phone says "I'm working on yours now. Our techs pictures show you have grease buildup on your stovetop which HSC insurance doesn't cover. We are going to charge you $222 to clean your stove so we can make the needed repairs." Next I filed a complaint with HSC. Their online system told me they would assign someone to my complaint and within 24 hours they would contact me with that person's contact information. 24 hours ended on Tuesday or later so I called Thursday to get contact information. I called that person to find out she supposedly emailed her contact info {not in spam folder either}. She reiterated they wouldn't repair the stove until it is cleaned by Prosolutions. She said she would forward the pictures to us which hasn't happened by Friday afternoon. The scam IS she won't accept photos from us that show the stovetop is clean!!

I had a job order for sink.Comtractor contacted me said HSC approve me for the part. I also received email with the approval letter. HSC called me and stated they will disapprove the part., AC needed a part that was disapprove .Stay away f

If it were possible to give less than one star, I would have done that. The Home Service Club is both inefficient and deceptive. I called "The Home Service Club" to know if my bathroom exhaust fan was covered under my Warranty Contract. I was informed that it was covered, and they went further to create a claim for me. The claim/service was assigned to a company for Technician to come access and repair. As a result, I paid $75 for "service fee" when the assigned Technician reported at my property. The Technician just did visual inspection and promised to come back after obtaining approval from "The Home Service Club". However, to my utmost surprise and disappointment, I received an email from "The Home Service Club" in which they shamelessly stated, "After careful review, we regret to inform you that your claim is not covered".

Choice Home Warranty (address Home Service Club of California, Inc, in San Diego) has no customer service unless you count the recorded message voice. If you try to cancel your warranty you are directed to leave your phone number to save your place in the cue. I’ve done this 4 times in the last 48 hours and no one has returned my calls. I’ve tried calling other departments who have live people answer, but they won’t even listen and either transfer your call to Customer Service or actually hang-up on you! I’ve NEVER been with any company that refuses to allow you to cancel their services. Why isn’t that illegal?!

After being assured that there would be no problem in finding techs to fix problems, my air conditioner issue went unresolved. HSC was completely uncaring and unreliable. Don't waste your time or your money. I've tried several home warranty companies, and this is the worst yet.