HSA Bank is a health savings account administrator in the United States.
HSA Bank (hsabank.com) has 104 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Karen
If I can rate 0 , I will. Very bad and terrible experience and service with HSA bank claim, spent lots of time ad effort for $450 reimbursement, still does not work. Each time I call different agent just provide different answers, so confusing, misleading, and finally they tell me you can not claim since due date is over. I gave up, but I post here to warn other clients that be careful to choose HSA bank.
AN
My utter dissatisfaction with the support I have received while attempting to close my HSA account. Over multiple attempts, I have had to make numerous calls, and each time, the information provided by your agents has been incomplete, inconsistent, or unclear. The agents are incompetent as well as they speak rudely. Despite my efforts to follow the instructions given, the account closure process has not been completed efficiently, causing unnecessary frustration and wasted time.
Katherine S.
They denied a claim from my eye doctor. I submitted the receipt and they said it was fine. Several months later they required it for the SAME CLAIM! Wait time of 2+ hours on the phone and the online chat was extraordinarily unhelpful. In 20+ years of having FAS/HSA accounts I have never had a medical claim from a legitimate medical provider be questioned. Name of the doctor’s company even says “Eye care” in the name. I’m going to ask my HR company if there are any other options to use.
Sue G.
HSABank deactivated my VISA debit card before their replacement MasterCard card arrived. I did not request the change. My current card does not expire until 12/27. HSABank customer service is aware that the new card is still in transit but did nothing to reactivate my current card until the new one arrives. Terrible customer service.
Tim
Dear HSA Bank, The app stopped working but you did not let me know that. Instead you just let me waste your time figuring it out. After trying several times over the last two days to reset passwords etc I called the 'help' line only to finally be told the app is down and I'll have to wait 2-3 more hours to try and reset again. I hope you are actively trying to do better.
US C.
They created two accounts under my number so double the fees that are depleting the account when there should have been a high enough balance with no fees at all. My profile information is incorrect - phone number, email, etc. - and the tech is so outdated that after TWO HOURS total on the phone, they literally cannot even update my profile!!! One account is mysteriously locked, so I cannot even invest my funds. The accounts were supposed to be merged two weeks ago and there is nothing in the system that indicates a merger has occurred. The customer service people are nice but the bank itself and the tech are literally non-functional. They are stealing my money in fees and lost investments and I'm transferring everything to fidelity ASAP.
CB
If I could give 0 stars, I would. The receipt upload interface is the worst. Sadly, I have 2 accounts with them, and I can't even combine them to reduce the headache. THE WORST!
Don R.
bad service and multiple calls to resolve a issue.
