HSA BankReviews of hsabank.com

I submitted a transfer request back in December to roll over my HSA funds to my new employer's provider after changing jobs. Simple, right? Not with HSA Bank. Here we are in JUNE, and the funds are still missing in action. After the initial transfer failed to show up, I followed up in March. I was told a stop order would be placed on the first check and a new one would be sent. Great. Except nothing ever arrived at my new provider. Every time I call, customer service gives me the same robotic reassurance: "We've taken care of it." But it's clearly lip service. They're either completely incompetent, or they just don't care. Neither is acceptable when it comes to people's health savings accounts. This isn't some petty billing error--it's thousands of dollars sitting in limbo, and no one at HSA Bank seems willing or able to take actual responsibility. I've had to chase them down repeatedly, and still have nothing to show for it. Avoid HSA Bank at all costs. Their customer service is useless, their processes are broken, and they clearly have no urgency when it comes to handling your money. I've had it.

Company has zero regards for their employees lives so don't expect anything extra when it comes to customer service. Customer service representatives have an incredibly stressful job and their employers are aware of that unfortunately, this bank doesn't care and chooses to force their agents to change their entire lives to fit their needs only. I don't want my money or anyone else's in the hands of corporate bullies and you shouldn't either. If they treat their own employees with utter disregaurd where is the incentive for the employees to treat customers well? There is none. So, do you want to bank where the employees are treated like property and have no reason to do anything more than the least expected of them? If so then HSA Bank is for you. Bottom line if you bank with HSA a division of Webster Bank know this, they don't care about their employees so their employees have zero reason to anything more than the bare minimum.

Stupid fees, the worst website to navigate, extremely difficult to access YOUR money. Wish I had never gone with them. I set up an HSA at Fidelity and it was 1000x easier to deal with. Do NOT use HSA Bank

I sent paperwork to HSA Bank to transfers my funds elsewhere. After 2months had passed and the transfer had not occurred, I called to follow up. I spoke with Danny and was advised that they never received my paperwork. However, I had securely emailed my paperwork, so I could see it had been received and opened when I originally sent it. After asking to speak with a manager, Danny laughed. After waiting ample time on hold, he came back and said his manager, Adele, was busy and would call me back. I did receive a call with the caller ID being HSA Bank. However the line rang once, the caller then hung up and didn’t leave a voicemail. HSA Bank lost my paperwork, which included my Social Security number, and instead of apologizing for their mistake, I was laughed at and ignored.

They emailed me saying there is a problem with my account but when I try to call, they asked for my full Social Security number, date of birth, name, and address. What kind of bag does that?

HSA Bank website claims that they offer "ETF, mutual funds and more" as investment options for their customers so I ask to define "MORE" since I am interested in T-bills, CD's, Money Market funds... They told me I have to call for security reasons. I called, they told me to go on website for info, than after some internal consultations, they came back and said that I have to open an account first and than log in and find out what is available. I couldn't geographically locate the horrible accent of the person I was talking to, and I have one myself so I am good at it since I lived in 5 countries on 3 continents, but bank service is worst than a 3th country with zero logic. I'll stay away and advise others to do the same. I tried to contact their main owner but no real options there neither.

Client of HSA Bank for over 15 years. Recently they ceased relationship with Schwab which had allowed clients to invest their savings and grow their reserves for medical use. However, HSA Bank DID NOT have their own investment system properly setup or functioning. Even something as simple as putting cash in a money market mutual fund was not available as of 1/16/25 with the new HSA Bank investment portal. What's worse, they automatically withdrew cash from any Schwab investments and swept it back into your HSA account. WITHOUT YOUR CONSENT. So now I am not able to invest in a liquid money market to earn interest and keep funds available for medical use. Essentially, they control your money and do not offer adequate options for managing or investing. As a moderately educated investor and business owner, I highly recommend you AVOID this comp[any for your HSA Needs, and if you currently use them, I would recommend you find a more trustworthy organization to manage your investment for your health. I honestly can't even imagine this is LEGAL. As a former 15+ year client, DO NOT USE this company. #HSA #BANK #HSABANK

After successful utilization of my health savings account for over 15 years I suddenly could not access my account online to pay medical bills. I called for 3 consecutive days and talked to 5 different customer service representatives who elevated the issue to IT and supervisors. It was suggested each day I needed to wait a few hours and call back or try the next day. Today, I called once again but they were unable to provide access. They said try tomorrow as they are doing some system maintenance. It appears I am stuck.