HSA BankReviews of hsabank.com

If I could give them zero stars I would. They can't answer your questions. Just a simple question of how the process works for withdrawal for investing your money. I never got to ask more questions because they couldn't understand my first question. Left on hold forever. Called multiple times same problem.

I tried to make an online payment using my HSA Bank card, only to have it declined as "not a valid card." I called HSA Bank to confirm my new card was active, and the support experience left me more frustrated than when I started. The wait time was reasonable (under 2 minutes), but the actual help I received was severely lacking. Despite already providing information through the automated system, I had to repeat everything to the agent. "John" seemed genuinely apologetic and was clearly trying his best, but he was completely out of his depth with my issue. He put me on hold three separate times, couldn't resolve the problem, and his only solution was for me to pay out of pocket rather than use my HSA funds... which defeats the entire purpose of having an HSA card. His explanation that "they're moving from Visa to MasterCard" doesn't excuse a non-functioning card that should be active. This issue appears to affect online payments specifically. I don't blame the agent himself. He seemed undertrained and unprepared to handle basic card issues. The responsibility falls on HSA Bank for either failing to provide adequate training, allowing agents to take calls before they're ready, or having inadequate training protocols. HSA Bank wasted over half an hour of my time on a problem they created (an active card that doesn't work for online payments! This is unacceptable for a financial institution handling people's healthcare funds. Until HSA Bank fixes these card activation issues and properly trains their support staff, I can't recommend relying on their card for time-sensitive healthcare payments.

I tried during 2025 for several months to get new debit cards as the old ones expired. They always said that they were mailed but I never received them I finally decided to transfer my funds to another firm but it has been torture trying to get my money out. It has been just short of a month so far. When I ask to speak to a supervisor I get put on hold a while and then they come back and say no supervisor is available. My last correspondence was that they would send a check to my new firm in a week via snail-mail. I would give zero stars if I could.

just closed my HSA account they wanted all this stuff to prove I am who I say I am despite having already given ID, deposit amounts for bank ver, my address, beneficiary info etc. I didn't even get my HSA card yet (they wanted to verify it, too) even tho I'd literally just opened the accounts. Def the blind leading the blind.

Paid my dentist with my HSA Bank card back in June, learned months later they never received payment. Customer service informs me the transaction was cancelled yet the funds -- $224 were never credited back to my account. First time I called, I was told the funds would be refunded to my account within 2 weeks. Funds never arrived. Called again and was told I needed to fax or mail a dispute form and then wait another two weeks. When I ask to be transferred to a supervisor or someone who can better assist me, I'm told there are no options. Additionally, the dispute form requires customers to include all 16 digits of their debit card on an insecure and unencrypted form. What could go wrong there? Zero opportunity for fraud/abuse! Terrible support, terrible systems.

Used to have decent investing options. Now switched to a high fees options. Also they take a fee every month for banking with your money? Crazy. My employer uses HSA bank (unfortunately) so I just transfer funds (TOA, transfer of assets) from the account quarterly to a Fidelity account that has awesome low fee super flexible investing options with no fees, and 4% interest on all cash. A much better option. Last thing - when I do the TOAs (transfer of assets) with Fidelity, they handle everything (great). I've done TOA's from other institutions, and the two banks generally communicate well and play nice. HSA bank has a "confidentiality policy" that they use as an excuse to not update other institutions on the status of TOA's when you are transferring money OUT of HSA Bank. Even though you filled out and signed a form with another institution which is getting funds from your HSA account on your behalf, they won't update the other bank. What a load of nonsense. HSA bank is bad.

Absolute scam. They won't process a sale order to move investment to cash. You can't close your account until investments are sold. They "can't see a pending sales order" (submitted 5 times with agents on the line to 'make sure I did it right). Still can't see the pending order. So money is entirely trapped. SEC complaint filed. Run.

My employer uses HSA bank to mange employees FSAs. HSA bank requires we submit receipts for medical expenses paid using our HSA credit card despite receipts being from MD offices, HC agencies, claiming they need confidential health info such as our diagnoses due to IRS demands. They say they are denying our legitimate HC expenses. This is the only management company Ive had who demands my confidential HC info. I do not believe the IRS wants or needs this info. This is a way for them to deny my claim and avoid paying for legitinate HC expenses.