HSA BankReviews of hsabank.com

If I could give zero stars I would. I got an HSA to save up for future medical expenses. HSA Bank seemed good a couple years ago. Then they started adding fees. They misapplied fees causing my investments to be liquidated. They credited my account later, but of course did not credit the investment losses incurred by the sale and subsequent repurchase. Finally moved my HSA to Fidelity, and I recommend others to do the same. $25 accoutn closure fee. Good riddance, HSA Bank!

Was switched to HSA Bank by employer, got several different cards within the few years time period, and the additional person on my account was unable to use any of them. I was going to close/transfer the account, but had a small balance and just figured I would use it to cover small things. Hadn't checked my balance in a while, but should've had about $75 in it, which I was going to use to pay a medication bill, but when I actually logged in, I only had $12 left because they had been charging me $2.50/month for at least the last year (no previous service charges). Had to call to close the account, and was told that I could have the fees reversed if I kept the account open. I said no, just close the damn account because I'm sick of dealing with it, and they told me it was $25 just to close the account! What a freaking rip off! I was granted a "one time exception" to close it for the money in the account and no additional balance due - how very generous of them! I didn't like the account when I was switched to it, and I certainly wouldn't ever use or recommend them now. Any employer that chooses to use this bank for HSAs does not care about its employees.

I moved and signed into my account with the 2 part authentication as I have done hundreds of times before. Changed my address as I should like I did with all my other cards. This bank put a hold on my account, did not contact me and then decline a monthly purchase that I have had for years. $7.35 cost, if they thought is was fraud after I logged in and changed my address they should have contacted me. Instead wait for two weeks when I went to use the card and decline me saying it had zero funds. I have never been declined in my 50 years of life and have over $6k in my account and got declined. Their business practices are terrible at best. Any other card you have would have called or texted and asked if that was you. Like I said same prescription for years. If it would have been fraudulent don't you think they would have tried to get more then my monthly cost I spend every month? Makes zero sense. Oh, they also lock you out of your online account so you have to call them. Worst customer service ever, same URL I have used for years also. So, they flagged fraudulent after I log in, confirm with a code with text, use the same URL, bought the same prescription, on the same card, for the same small monthly amount and they say may be fraud. Yeah because that makes zero sense. Unbelievable.

Garbage company. Was forcefully switched to them when insurance provider changed through work. Unless you have thousands of dollars in your account you are charged fees monthly, for what? Old HSA never charged any fees. Pull your money out ASAP before they continue to steal it.

I am submitting this complaint due to a very bad experience with HSA Bank and its transaction protocol. In my personal opinion, I do not recommend this bank for HSA services. Even though I had $1,250.00 available in my HSA account, the card did not allow me to pay my medical expenses directly. The purpose of an HSA card is to pay for authorized medical bills or approved medications at the point of service. All transactions should appear immediately or be authorized in real time. However, instead of the card working as expected, I was forced to pay out of pocket first, even though the funds were available on the HSA card. Later, the transaction appeared in the HSA system, but only after I had already paid out‑of‑pocket. I cannot understand why I needed to use my personal money when the HSA card had sufficient funds and the purchase was a legitimate medical expense. This situation caused confusion, financial stress, and a lack of trust in HSA Bank’s transaction protocol. In my opinion, this reflects Poor transaction authorization Incorrect or delayed processing Failure to recognize eligible medical charges Lack of transparency and reliability

They randomly changed their withdrawal policy to $50 a day without notification, which sucks because their card doesn't work at half or more of the places that I need it. That includes my doctors office and pharmacy. If your crappy cars isn't going to work and you have zero functional tools on your website and app, at least don't make it difficult for me to withdraw money to pay for medical expenses

If you are an employer, PLEASE DO NOT use HSA Bank. Mine switched from HealthEquity and it's been a nightmare. I'm pregnant and postpartum now and I've had to fight and re-submit claims for basics like breastpumps because HSABank is fast to reject without reviewing. I had to go through my HR/Benefits person to communicate with HSABank to allow eligilbe expenses because their reviewers kept rejecting clearly itemized receipts related to pregnancy expenses allowable by the IRS. RUN AWAY FROM HSABANK.

If I could give them negative stars I could. HSA bank is pretty awful. First off the fees, their fees are horrendous from the account maintenance fees with smaller cash balances to the account closure fee it's all bad. Their web portal is terrible, confusing, sometimes broken and their move away from their schwab (TDAmeritrade) partnership for investing was awful. They should not be in business tbh, it's about as close to a scam bank as you can get without being an actual scam. As soon as mine became no longer actively be contributed to I ported it to Fidelity to get rid of them. They make everything with regards to getting away from them horrible difficult to. They are the epitome of terrible service and hostile business practices.