HSA BankReviews of hsabank.com

There is almost zero chance you're using them on your own so RUN and and TELL your employer that this company is garbage and shouldn't be used. Have your fellow employees petition to REMOVE them as your HSA/FSA manager. The company completely fails to fully safeguard account holder information and in our estimation is susceptible to scam/exposing both EMPLOYER and EMPLOYEE data. Customer service: ABSOLUTELY THE WORST. completely unreliable and unknowledgeable. They have and will flat out lie to account holders. You will sit thru the phone tree and possibly have to call back multiple times and spend an unreasonable amount of time on the phone NOT getting the information you seek. I've called 5 times to get 2 questions answered and they prematurely hung up, gave me a "they're having technical issues message" and gave me the survey instead of putting me on hold on 3 of those calls (respectively). Worse yet the complete incompetence of this company does not inspire confidence that one's money is properly being invested or guarded.

Words cannot describe how bad this bank is. Pull your money out if you can, and just pay the taxes.

I have had my share of problems, but there is always a native English speaking representative to answer promptly whenever I call, and that has remedied most of my concerns. I wish more companies had the ability to just call and immediately get an answer to questions that aren't easily googleable or searchable on a help site.

I’ve contacted HSA Bank multiple times about not receiving my HSA card since September, and every agent has given me a different excuse. On my fourth call, when I finally asked for a supervisor, the agent flat-out told me no. My latest email response told me to “order a card online,” even though that option doesn’t exist. I still have no card, no access to my own money, and I’m stuck paying medical expenses out-of-pocket. This has been dragged out for months and feels like my funds are being held hostage. I would not recommend.

The only reason I'm giving it a one is that Trust Pilot won't allow me to give a zero. HSA Bank's investment options and capabilities are so limited as to be virtually useless. The only reason I can see anyone using their services is because like me there is no other option given by their employer and/or plan. It's hard to imagine how or why anyone would willingly use the HSA Bank's services. They claim they might someday add some basic functionality that every other brokerage already has but of course there's no plan or information on when or if anything might get better. It's literally like a bad joke that this company could convince anyone they're qualified to hold account assets and/or build a viable trading platform ... but unfortunately they hoodwinked someone and it's a very real problem.

My company uses HSA Bank for Flexible Spending and HSA accounts, and my experience has been extremely frustrating. The customer service representatives are often rude and unable to locate basic account information—even the same data used for login. They denied coverage for my son’s emergency room visit, insisting on an itemized receipt. When I provided a copy with only the relevant details (the $250 copay), they were upset that I removed unrelated information. This was unnecessary since the copay was the only charge their card covered. If you have the option, I strongly recommend choosing another provider or advising your company not to use HSA Bank. The level of inconvenience and poor service is unacceptable.

I totally agree with those reviewers that wished they could give a 0 rating! This "bank" only cares about hanging on to your funds for their benefit! When I closed out my acct, just now, they had the balls to charge me $25 dollars to electronically transfer my money to my bank of record. All the have to do is punch in about ten keys to do it! If you read these reviews, STAY AWAY FROM HSA "BANK"!

They (supposedly) sent out a new HSA debit card. Never received it. They turned off my old card (which was not expired). When I called in September, they said they would turn off the card I never received, and issue a new one. Three weeks later, I still had no card. Called back - turns out they never turned off the card they sent that I never received, AND never sent me a new card. So I asked them to send it again, and they said it would arrive by Oct. 24. I called today, now they say the card was sent Oct. 11 and will *probably* arrive by Oct. 30. I've been without an HSA debit card now for two months. They never should have turned off my original card in the first place, because it WASN'T EXPIRED. Stuck with them through my job, but I would NEVER open an account with this bank on my own. Customer service seems to take pleasure in your distress. Horrible bank.