HoulteReviews of houlte.com

I have been impressed by Houlte’s customer service. They have been quick to respond and worked hard to ensure I was happy with my experience!

The item is flawlessly good. The visible wood grain and the evenness of the stain is attractive. The painting of the hardware is subtle and tasteful. The packaging is super effective. It protected the contents very well. One thing to improve in design is the small size of the drawers. The drawer is ~6" shorter than the furniture allows. And the drawer slides only let me open the drawer ~50% open.

Faulty Cheap Products don't use, and bad customer service.

Customer service is horrible!! Purchased 3 alvar arched consoles. 2 of the 3 are fine. The flexible plastic “trim” inside the door, to keep the glass in the doors on the 3rd unit are not snug so the glass is loose. I am unable to push the trim in to snug the glass (and I am pretty handy). The customer service phone doesn’t work. Went online to ask for help and Srv Team has been texting me. I have been trying since Feb 19th 2026. It is now one month later. I’ve provided pics and videos and been promised someone from aftersales team would provide a solution. I have contacted Houlte service 3xs over 4 weeks. I am never contacted. I always have to request status. I have even been promised a step by step video fix. Nothing. Be wary their customer service and hope you don’t need it. They won’t help. UPDATE: Friday March 20th, the Customer Service team sent a video that did help me see how to push the "trim" into the channel which helps secure the glass.

This piece is great quality for the price and looks fabulous! Took 6 hours to unbox and put together 😅some minor scratches when it arrived but not too noticeable.

I had a great experience with Houlte Home from start to finish. The ordering process was smooth, and everything arrived well-packaged and in excellent condition. The quality of the furniture truly impressed me — the craftsmanship and finish are beautiful, and you can tell a lot of attention to detail goes into their pieces. I received a coffee table and media console set, and both have added such a warm, elevated look to my living space. Overall, I’m very happy with my experience and would definitely recommend Houlte Home to anyone looking for stylish, high-quality furniture.

PLEASE DO NOT ORDER FROM THIS COMPANY! I placed an order for a console cabinet, which was listed as “In Stock” on their website, on 3/8. They immediately charged my card, but I waited and no order confirmation ever came. I had to call them a couple days later to get the order confirmation. After holding onto my money for 8 days, when no shipping notification came, I called to get an update. Only then did they inform me they didn’t have the product I ordered at all. I still have yet to receive a refund, and the whole thing was a waste of my time. I was told the supervisor spoke no English and honestly I think this company is a big scam. Oh, and by the way, the console I ordered is STILL listed as “In Stock” on their website. Buyers beware!

Houlte was very open and helpful to assisting me with a return and making my order experience right. The piece I ordered was a beautiful piece, it just didn't fit in my room as I hoped it would. Thank you to the associates for helping me to rectify this and get it all settled. Hope I can find something with Houlte in the future.