Denise B.
Beautiful sconce, terrible customer service
This rating has nothing to do with the product. It has everything to do with customer service. After placing my order, I didn't receive any type of confirmation. Had to contact them to receive that. Ordered 2 sconces, only sent 1. Contacted customer service again, and they asked for photos which were supplied immediately. After 3 days, and more than 5 phone calls, repeatedly getting the runaround, I finally had a resolution. The sconces are beautiful, but the customer service needs serious help.
Response from HoulteMay 16, 2026
Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry for the frustration and inconvenience you experienced throughout your order process. While we’re very happy to hear that you love the sconces themselves, we sincerely apologize that our customer service did not meet the level of care and efficiency you deserved. We understand how disappointing it must have been to experience delays in receiving your order confirmation, as well as the inconvenience caused by the missing item and the repeated follow-ups required to resolve the issue. This is certainly not the experience we strive to provide for our customers. Your feedback is extremely valuable to us, and we are already reviewing our communication and fulfillment processes internally to help prevent situations like this from happening again. We truly appreciate your patience and understanding while our team worked toward a resolution. At HOULTE, we are committed not only to offering beautiful lighting and furniture, but also to delivering a customer experience that reflects the same level of quality and care. If there is ever anything further we can assist you with, please feel free to contact us directly: Email: [email protected] Phone: +1 (720) 573-2705 WhatsApp: +1 (213) 270-4973 Best regards, HOULTE Customer Care