Frustrated C.
I have only received part of my order
I have only received part of my order. Everything was supposed to be delivered back in mid-May. I still have not received the rest of my order even though they said a label has been created. Also, you can go online and buy the same items now and showing items will arrive in a week. When I did not receive them, I called them two weeks ago and they said they are backed up on orders. The sconces I did timely receive are beautiful. But not having the other items and getting the run around is unprofessional and quite annoying. Hopefully they will arrive "soon."
Response from HoulteJun 8, 2026
Dear Customer, Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in receiving the remaining items from your order. We completely understand how disappointing it can be to receive only part of an order and then experience uncertainty regarding the delivery status of the remaining items. We also understand your concerns regarding the shipping timeline and the communication you received during the process. We are pleased to confirm that the outstanding items from your order have already been shipped and are currently in transit. According to the latest tracking information, the shipment is expected to be delivered tomorrow. We apologize that this update was not communicated to you sooner and understand how the lack of visibility may have contributed to your frustration. We truly appreciate your patience and are delighted to hear that you are enjoying the sconces you have already received. Your feedback regarding communication and delivery expectations has been shared with our team as we continue working to improve the customer experience. If you have any questions regarding your shipment or need any additional assistance, please feel free to contact us directly: Email: [email protected] Phone: +1 (720) 573-2705 WhatsApp: +1 (213) 270-4973 Best regards, HOULTE Customer Care