Mallory H.
Difficulty installing but beautiful
The chandelier is beautiful but support with this company is seriously lacking. I had an issue with install and could not get any support until I submitted a trust pilot complaint. They have some tremendous improvements to make in that area. That said, the chandelier, once installed, is gorgeous and seems high quality for a decent price.
Response from HoulteFeb 7, 2026
Hi Mallory, Thank you for sharing this with us, and we’re truly sorry to hear about the installation difficulty you’re experiencing. The LED dimmer driver box should fit properly within the designated cover space, and we understand how frustrating it must be to have a partially installed chandelier and no lighting solution in place — especially in your dining area. That is certainly not the experience we intend to provide. We have escalated this matter to our Technical Support and Quality Control teams to review the driver dimensions and installation guidance. We are also reviewing our communication response times to ensure customers can reach us more reliably across all channels. Your case will be prioritized, and we are committed to providing a clear resolution as quickly as possible. Please contact us directly so we can assist with troubleshooting steps or arrange a suitable solution without further delay. Email: [email protected] Phone: +1 (720) 573-2705 WhatsApp: +1 (213) 270-4973 Best regards, HOULTE Customer Care