Hotelsinamerica is listed under Hotels.
Hotelsinamerica (hotelsinamerica.com) has 190 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Dana D.
Booked a non smoking room. Wife is severely allergic to smoke. When we went to check in it had been changed to a Smoking room!!! They wouldn't change it so we were just out our $$$ and had to pay for another room!Absolutely NO CUSTOMER SERVICE ABD DIDNT CARE ABOUT MY WIFES ALLERGIES!! WOULD NEVER. NEVER RECOMMEND Hotels in America! They are SCAMMERS That will take your money with No Customer Satisfaction!!!
Daisy D.
Scam!!!! Don't ever book any hotel from Hotels in America!!!! Hotel didn't receive booking under my name and hotel told me that they always had problem with this website. Customer service promised refund the money to me via Email, but I never received my money. I've tried to dispute from Paypal, but the last minute they showed their policy said it was un-refundable and the fake reservation to Paypal, so Paypal on their side. Then I've called my bank did dispute, this BS website still lie about the reservation and policy to my bank, my bank also said the transcation is valid, this is insane!!!
John D.
Booked a room on 8/5 for 8/10. Upon arrival to the hotel they could not find a reservation for my name and booking #. They were sold out of rooms and couldn't offer me another. I waited on hold for 30 minutes for someone to answer and keep me on hold for another hour and when the second person answered they said they have to call me back. I asked for a refund but they insisted at 9pm to keep trying to get me into this hotel and that they don't do refunds. Hours of my planned weekend wasted. I ended up having to spend another $380 at another hotel and at about 10pm is when they said they will refund me but I need to give them a pay pal email? I didn't pay with a pay pal account and don't have one so this is extremely strange. Whole thing seems like a scam. Will never use again.
Christine E.
Wish I had done better research before booking through them; like another review before mine - I was charged twice. While customer service was helpful and said I could submit the hotel receipt to their amendment page - the receipt is for $0; I don't know why, I don't care why. I'm just gonna go through my credit card company to do a charge back and save myself time and stress.
Thanh
Not trustworthy. The second the room was "booked" we waited 5 minutes for a confirmation email and it never came. We then contacted the hotel and they said there was no reservation under our name. I called Hotels in America and they said there was no booking under our name either. This was very fishy because I distinctly remember putting in all the info carefully and the website claimed the booking was successful after we checked out. The card used was then checked for any charges and locked. This whole ordeal made me very suspicious of the trustworthiness of this site. Especially after I looked the site up and everyone has a bad experience. This made me so annoyed I made an account to post this review.
papaya
Scam website. We booked a hotel but when we arrive, the hotel manager told us they didn’t work with this website for listing. Avoid booking on this website
Erica O.
Booked a one night stay in Charleston, NC at the Hyatt. There was an issue with the cleanliness of the room; bed linen soiled with blood. We changed rooms twice due this issue. The Hyatt offered a 50% credit on for the stay. HotelsinAmerica is refusing to refund me the credit without a $30 processing fee. I requested to see the policy in writing - no response. This has been since June 23, 2024. I would not recommend using this booking site.
Melissa M.
Bad customer service and they charge you twice for your booking. Stay clear from booking a room through them. They say you are getting a refund and never send it and stop replying to emails..
