HotelsinamericaReviews of hotelsinamerica.com

These guys are cheats and they do everything to harass you just before your travel and cheat your money! Never ever trust these people. Total BS! There should be an option to put a 0 star or a negative star for these types of companies.

Had a great experience. Booked Marriott Hotel in Chicago - paid in advance, checked in normally and checked out with no issues whatsoever - no additional charges were requested!!! Easy peasy!

The site said the booking didn’t go through but they charged me and have no direct customer service.

Wish I could do negative stars. Use this site to book at a beachfront hotel. On all sites for this hotel you get an ocean view or a garden view. The room options started with were different number of beds for the "garden view" rooms and then the higher prices were for the different numbers of beds for rooms "the views". The pricing details also said it included the resort fee, but then charged for the resort fee. I called the hotel they said the reservation is for definitely a garden view room. I called HotelsInAmerica customer service and was told "it doesn't say what kind of view so the hotel can pick any view they want" and "it is our process to have the resort fee paid at the hotel". When I pointed out it says in the pricing details for my specific reservation "includes resort fee" both the first person and the supervisor repeated the same exact words. I don't see how the consumer is supposed to interpret "the views" at a beachfront hotel to mean a window. In the end, they did nothing to address either one of these issues. I wish I could post photos of my reservation and the room choices, but you can't do photos here

I've used them twice in 2 different cities this july. Both times I had no problem. Went to check in at hotel, presented ID card, received key card for room. No asking for tips for booking from the company. I don't use PayPal, Which seems to be a lot of people have an issue with. I'll update if I ever have a problem.

I tried to reserve. Entered all my information, and they wanted me to leave a tip (can you imagine!!!!) which I declined. Well, card did not go through. I called the bank, they say and approved but nothing, so I tried a second time in my phone while I had the bank, transaction declined again. I changed credit card, same thing, and I am thinking they wanted me to pay that tip. BEWARE.

Total scam to fall for when you’re sleepy traveling. I needed a hotel by Boston airport and decided against my better judgement to use their site. They did the ole bait and switch. I ended up renting a hotel an hour and a half away from airport. When I called to cancel moments later they claimed they could not refund my money. I lost it on the lady saying I was going to dispute the charge and write a bad review. It’s set up for click bait and no refunds. She all of a sudden changed her tune but I had to reach out to the hotel myself and see if they would refund me. The hotel was very nice and did. Yet I got an email this morning from this shady company asking if I still wanted to dispute. Do not use this middle man! Absolute pain in the butt. Not honest

This is absolutely a scam service of the lowest order. They are just literally acting as broker between booking sites and the properties with ZERO due diligence or care on behalf of the service actually being utilized by the consumer. They engage in predatory behavior and refuse to address any valid concerns of health-impacting situations. Avoid at all costs and use a reputable site.