HotelsinamericaReviews of hotelsinamerica.com

Very bad customer service! The worst experience ever! Don’t book with them! Unprofessional!

Booked a hotel through their site. No mention of renovations or construction going on. I walk into the lobby and it’s completely under construction, jackhammering, dust everywhere. Refuse to refund me for room I didn’t even check into because Hilton needs to give them ok and Hilton won’t because it was “non refundable”. What a scam on both ends. When you book a hotel, you expect a quiet place to rest not an active work zone. Misleading customers to book places that are disgusting.

Customer service is awful. If you can understand their broken English they are totally unwilling to help resolve any issues. The do not care about customer satisfaction. Truly hope they quit doing business.

I entered aug 26 into hotelsinamerica.com At no point after that did i see a date. They took $98.70 under a different name (hotels.com tempau) for the same hotel on 3 Sept. They refused to cancel. They refused to refund. I called +1 (866) 314-4182 right away. I entered complaint with BB who does not accredit the scam. My bank is aware of the unauthorized transaction that is still pending.

"Hotel in America" book twice a room in the same hotel without my consent and take two different amount from my bank account. So I called them to explain the problem. They told me, I have to ask the hotel a proof of checking in and out for the room I booked, of a cancellation of the second room I didn't take with a signature from the hotel reception. So I ask the hotel, but they didn't want to do it and shouted at me in the hall. I was really shocked. The said " we can't do nothing about it, because if we write that down, we will receive any money from the website. You have to call the costumer service from the website again", what I did. The costumer service didn't care at all about it. They explain me too, they can do nothing. I even ask " Hotel in America" to call directly the hotel to fix the issue with them, but they didn't want to do it. So the hotel, like "Hotel in America" have no problem to take without my consent twice my money from my bank account, for a room I didn't booked. Finally I wrote them, after already 2 calls, to explain again the same story. I find it incredible to realise the extent to which customers no longer have any rights and can be treated like dirt. On the other hand, taking money from customers without their consent, without accepting that there may be an error on their part, or perhaps on the site, is no problem. They have no remorse. If they don't give me my money back, for the room I didn't book, I will find other solutions to fix this issue.

I the first time I tried to submit the booking form and the date changed from May 2 for day. And the refresh must have unchecked the box to get a refund, but I doubt they would refund even if I had. Failed to get my money back through paypal and currently going through a dispute with my bank, but hotelsinamerica are professional scammers and they have their ToS to legally back their sleazeball tactics. $800+ 6 days but only 1 day. I down the drain and they never even sent me my hotel confirmation anyway, so I don't have any booking info. Just a hopeless feeling watching evil scammers beat you down and nobody is out there to help the consumer.

I booked Hotel Lulu through Hotels in America. When I read the bad reviews, I realized I might be in trouble. So, I called Hotel Lulu first to check if they had my reservation. They told me, “There is no reservation under your name.” Then, I called Hotels in America and asked why my name wasn’t in Hotel Lulu’s reservation system. It was only after that they made the reservation with the hotel. Their customer service (his name is Joey) also called me to inform me that they had booked me at Hotel Lulu. I didn’t pay anything extra at the hotel, so I guess their website is legit. Just make sure to call both the hotel and Hotels in America to confirm your reservation. I did these confirmations about two weeks before my arrival in Anaheim.

Zero stars. Booked a hotel room through their website. Arrived at hotel. Front desk said hotel was totally booked and my reservation was invalid. They could see the request but it was not possible bc the hotel was full when I made the reservation through the 3rd party. Emailed the company and the hotel canceled the booking as I stood there. $250. HIA refused to refund bc “their reservations are nonrefundable”. Obviously deceptive practice on their part to charge my card for a reservation that could never be filled and then they refuse to correct their error. After my review on this website I received an email from HOA. They researched the situation, cancelled my reservation in the system and issued me a refund with no further action required on my part.