HotelsinamericaReviews of hotelsinamerica.com

They are scams. They are misrepresenting on their website. No customer service and do not have any contract or affiliation with hotels. Hotel charge you again and this company disown you.

charged $15 extra charge for their own mistake, some reviews reminded people of "Include all adults names while making reservation …" but there's no way actually, as I did on all other platforms can send 2 names to hotel for many cases either guest arrived first can check in, including this platform I did put both 2 names but this platform was sending only first 1 name and the hotel would insist that person to show up to be able check in, all other guests even have names on the platform record but what the hotel received was only first 1 name; then any others except the first name were unable to check in. In the case I arrive late than my guests but the hotel did not allow my guest to check in, so I had to call the platform (hotelsinamerica.com) about why, they refused to admit their fault and insist to charge $15 extra for their own mistake of sending only 1 name, under the name of "changing person", in other words, their system can't do 2 guest names, they can only allow 1 single person name for the hotel, you can pay $15 to change to another person to check in, but never both names be able check in. The $15 charge was shown from super.com , I tried to contact credit card issuer to dispute this $15 charge from super.com was not authorized, but this dispute was not successful. Update: with many emails complaining the extra $15 charge, many threads received and explains, and replies lasted for a month, near end of this September they did refund the $15 to my card finally. Hence I changed from 1 to 2 stars.

I booked one night stay in New York. Was worried after reading reviews..When received confirmation number went to the hotel website online and chatted with their representative. They did confirm my stay with them. On the day of arrival I had no problem. Great price! Great stay! Will use them again.

Scam! I made a reservation and hotelsinamerica never paid to the hotel! In summary, I lost my money. Nobody answer the phone and the chat doesn’t work! I don’t understand why Google maps allow this site in the listing. It’s a totaly crazy.

The hotel I booked for a $317 reservation needed an extra $200 in fees when I tried to check in. Nothing short of total fraud.

I paid them for a hotel stay. Arrived at the hotel and it was nothing like described. The manager said she would not accept money from hotels in America and she gave me an invoice with a zero to give to hotels in America so I would get refunded. I called hotels of America and they agreed to refund with no penalty. I spoke to Geraldine. We booked a room at a nearby Hilton that same night August 12,2024. Then I received an email stating I had to submit a copy of the hotel invoice showing zero amount spent to a partner company called super.go which I did. Then hotels in America told me the invoice was blurry. I've sent them the invoice over 30 times and they claim they can't read it. I've sent it to myself and friends and family and American express and everyone can read it. Hotels in America never paid the hotel and have illegally kept my money for over three weeks. They lie about not being able to read the invoice which I've sent numerous ways. I did an appeal with American express but im also taking the company to small claims court here in orange county and making a complaint to the BBB. Uugh. What a nightmare.

Scam. They don’t make the reservations.

You will pay more and not earn hotel rewards. Book directly with hotel and forget this scam.