Ronnie
Left stranded in Jamaica and company kept refund
Booked at a hotel in Jamaica on April, when we turned up, the resort turned us away because one of the party in our group was below the age of 18 (even though our reservation showed there was 1 child). The resort has since refunded hotel reservation, provided proof, yet the company still refuses to refund us the monies paid. It was a horrible experience which left us stranded in Jamaica without a hotel. I have written to the company many times, spoken to them on the telephone on multiple occasions, each time they pretend to speak to some team in the back office, say they will process refund in 3-5 days then nothing. This has been going on since April. I would highly recommend that no one ever use this website. I am in the process of securing legal representation to bring a lawsuit against this company.