HotelReservations.comReviews of hotelreservations.com

Do not book with this company. They are not honest and open about their fees. I asked when booking if I could cancel and get a refund and they assured me I could. The agent assured me I could get a full refund. She failed to tell me that there was a $19.99 fee per room that they would not refund. I called to complain, no satisfaction from first level agent, then spoke to supervisor named May who also failed to resolve my concerns. If the original booking agent had been transparent and told me about their “non refundable fees” then it would be my fault as I would have made an informed decision to book with them knowing the risk. But they failed to do that. They are a dishonest company that does not deserve your business. Do not book with them

Do not have anything to do with this fraudulent reservation site. I was recently browsing online for least expensive rates on hotels near my mom’s house. I never booked with any of these websites because I wasn’t sure I was going to visit my mom and I would NEVER ever pay full for a place that offered no cancellation and months out! The only way we found out about this organization is 2 charges that showed up on our charge card, one was $19.99 and the other for $866! I immediately called the customer service line, which was a joke, and this guy repeated that we wouldn’t get a penny back from them for the reservation I never made. After I hung up, this joker had the gall to send me the first correspondence I ever received from this scam of a company; a confirmation of the reservation (I never made) and the amount they planned on stealing from me, $878, plus the service fee for stealing from me $19.99, the total for this theft from me is nearly $900! Repeat, I never heard of this website, didn’t even know we had reservations until this charge! Thankfully, Discover has our back and is investigating these charges for us. Stay away from anything having to do with this website

Complete scam operation. Reserved a 3 night stay and cancelled 15 minutes later, they still charged my card and refuse to reverse the charges. Called my bank and was told this company is the worst they have ever dealt with. STAY AWAY FROM THIS RESERVATION COMPANY!!!

On August 19th I booked a hotel for four nights in New York City. I had my confirmation and thought I was all set to go. When my husband and I arrived with our luggage, we found that the hotel was completely closed. A young man who was sitting at a computer in the darkened entrance told us that somebody should have called us. Because of the pandemic, it was possible to find another nearby hotel that had a room. Lo and behold, when I called that also turned out to be reservations.com, but this time it was a Marriott and was no problem. After the trip, I called customer service, who took no responsibility whatsoever for this fiasco. They refunded the money for the hotel but not the "Nonrefundable" booking fee. So today I called again, explaining that surely they understand the shocking predicament we'd been in and that I had in fact paid them an additional booking fee for the Marriott stay. No amount of persuasion could get this representative to understand that paying a booking fee for service that led to NO HOTEL was unconscionable. So when calling a hotel number on a website, please make sure it is not the disreputable reservations.com.

DO NOT USE!!! I use this service first and last time, this company booked the wrong room, I canceled the next day, they charged the WHOLE amount for the stay over $1,000, NOW can’t get the refund back to my card, I have tried to work with them, now they are referring to a memo for the amount. I will connect with BBB and my attorney Concerning this company. Just do the right thing! -0 rating

Was promised a refund because of the riot in Atlanta. The hotel I booked made me and my family leave at 12:00am because they could not protect us or promise we would be safe. Called this terrible site to confirm my refund and they are giving me a run around. This was a terrible experience my family had to go through and this site should be more understanding. Especially with with everything going on.

This site is full of mess they placed me somewhere with the commendations that I didn't ask for,was suppose to be a suite so since I couldn't get what I asked for I canceled because they said I'd get a refund its been 12 days no money or conformation anything I will never ever go with this site again I want my money if I don't get i will be talking to my lawyer because I don't have money to give away to a bunch of cons.

Hotel Reservations is taking advantage of COVID19. Partial refund on cancellations.