HotelReservations.comReviews of hotelreservations.com

They are scammers

My experience with was disappointing. The tour was poorly planned, with activities that were not well thought out or executed. The guide lacked enthusiasm and failed to engage the group, resulting in a lackluster experience. The advertised "adventure" felt more like a series of mundane tasks, and there was no effort to make the day memorable. The logistical issues, such as delays and unclear instructions, only added to the frustration. Overall, this tour was forgettable and not worth the time or money

Tried to book a room for two nights, price quoted was $294. After entering card details I was billed $840, including a ‘service fee’ of $256. They refused to cancel unless I paid the cancellation fee of $632!!! DO NOT book with this site.

Fees not disclosed at checkout. Room charge was $247. Discount to be applied was shown as $14.25. Total amount charged at confirmation was $361.18. $92.38 charged for tax recovery charges and service fees. $21.80 resort fee. Discount was not applied to any amount on the confirmation. I was told the reservation would not be cancelled and they would only provide a $24 credit as a courtesy.

Mistakenly and unknown to me, I made a reservation at a hotel using HotelReservations.com. Their add made it look, exactly, like I was booking directly with the hotel. Upon receiving the booking confirmation, I immediately noticed that I made a mistake and made the reservation for the wrong day. I immediately called HotelReservations (number hard to find), cancelled the res but they will be charging me 25% of the total amount, as a fee for cancelling, which, again, I called immediately to change the date. Furthermore, I learned through a separate email confirmation from a different company, that I am paying $17.00 that is baked into the total hotel fee for cancellation insurance, which I did not knowing sign up for and is baked into their fine print. I learned from speaking directly with the hotel, that they did call the hotel to inquiry about a full refund, which the hotel said yes to, but they HotelReservations will not credit the hotel cost, nor the 25% cancellation fee. They are a very sneaky and unethical company and I strongly recommend NOT doing business with them. The cost of the hotel has been credited but not the 25% cancellation fee, which again, I called 2 minutes after making the incorrect res.

My experience was similar to everyone else. I thought I was talking directly to the motel. I was promised a refundable reservation. Once I arrived at the property and saw the horrible condition of the room I immediately canceled the reservation. I received an email 2 days later saying that a refund was being processed. That was 4 weeks ago. Each time I call I get the same song and dance.

Do not use! My experience was similar to other reviewers: called and thought I was talking to the hotel directly. I was assured over the phone I had a refundable rate. They charged me $20 for the refundable rate, but then wouldn’t credit my card when I canceled the reservation. They outright lie to you on the phone. Hotel told me I reserved through Expedia, but I never called or talked to anyone from Expedia. They are posing as the actual hotel. Had to dispute the credit card charges to get my credit.

As other people have reported, we thought we were dealing directly with our hotel. Intentionally wanted to do this for the best price. Instead, at checkout our hotel told us we'd get a better rate next time if we booked directly through them. When I stated that I DID book through them they said no, it was with Expedia. I looked at my credit card statement and IT said it was HotelReservations.com. What a mess. I have no idea who I actually paid or booked through. No one was helpful. Do NOT reserve through these guys- beware!