HotelReservations.comReviews of hotelreservations.com

I thought inwas booking directly with redroof inn. They charged me 144$ for a 81$ a day room. My girlfriend had covid the first and last time I thought I was using them. They informed me that my same day cancelation was from the hotel not agreeing. The same hotel i had booked through them before, canceled my same day booking a couples weeks later because my girlfriends uncle had passed away. So, hotel reservations lied and tried to put it on redroof inn. I tried to contact the business, but the automated service won't allow me to progress past the beginning. It's continuously hangs up on me! Pay attention to who you're using and avoid reservation.com!!!

As a small hotel owner, I believe this company is perpetrating fraud. They have impersonated us on numerous occasions and have charged excessive fees. They do not allow us to communicate with the guest directly, so we cannot provide guests the best experience. Their phone number comes up as if you were calling the hotel directly and they act as if they work for the hotel directly. I don’t know if I have legal recourse, but they are a detriment to our business.

Consumer fraud at a grand scale...falsely mimic actual hotel site and hijack your reservation...tack on excessive service charges and dont allow changes/cancellations.

Extrem hohe Buchungsgebühr - grenzt schon an Betrug! Im Glauben auf der Homepage des Hotels zu sein habe ich mein Zimmer gebucht. Der Preis für das Zimmer betrug 470 € und der abgebuchte Betrag war 658 €. Fast 200 € betrug die Buchungsgebühr also 40 % des eigentlichen Preises kamen on Top dazu. Das Portal bucht auch nicht selbst bei den Hotels, sondern nutzt z.B. - wie in meinem Fall Booking.com dafür. Das passiert mir hoffentlich nie wieder.

I would score this company zero if I could. They are scam artists who slap on $100 for nothing. They are crooks so not use this service. You have been warned !🤬

Absolutely horrible experience. Made a reservation for Jan 13, and when I got confirmation, the date was Dec 24. I called for them to fix the mistake and they said no cancellations were allowed. The room was $400 and charged over $500 to cancel! Insane! Was stuck with the scam and not happy. DO NOT USE THIS SCAM COMPANY.

I will not reserve through HotelReservations.com again. Cancellations are incredibly difficult and obtaining a refund took persistence.

Pure oplichters, adverteren met prijs van 150 euro en brengen meer dan 200 euro in rekening