HotelReservations.comReviews of hotelreservations.com

If I could leave them zero stars, I would. This is a horrible service to try to book a room through. Had so many problems with their phone system. Put me on hold for 15 minutes to put through reservations for several rooms then came back on and started the process over but was then told the rooms I had booked were not available. Their cancellation policy (which they don't tell you on the phone) prior to the dates of a stay are a full one night plus taxes charge as a cancellation policy (luckily, I got this waved by an actual agent). When I was trying to call back in for a change, the bot kept on saying "Connection Error" and I had to call in six different times before I could actually talk to someone. Biggest problem is that when you go to many hotel websites, their number is the one listed for making reservations. Best bet is to call a hotel directly or use a reputable bookng service. NEVER AGAIN!!!!!

Hotel reservations is the worst and a scam. I booked a room and they added a refund protection to my charge. Same day I booked I cancelled so I can change the reservation date. They told me my cancellation was non refundable and they wouldn’t reinstate my original booking or give me another room. I’m out $400.

"Hotel Reservations" is a scam company. It was a number I called on the hotel's website. I gave my CC number after being assured it was fully refundable. I needed to cancel and was told I would only get back 40%. They have all kinds of different phone numbers, calls are disconnected, and you cannot dispute anything. TOTAL SCAM!

A reservation site to stay away from. This company represents as Best Western, it is not it is a third party. They don't have a regular website to modify your reservation. They also have an AI system that speaks rudely and interrupts. They offer a cancelation plan for $13 that is subject to review. They refused to change my dates even though it had only been 15 minutes. They are a scam. I fully intend on informing the State of Texas Attorney General's Office, Consumer Protection Division on the way the operate.

Yesterday afternoon I clicked on the hotels "Call" button. The original phone number was quickly overridden and a number that appeared to be the front desk by its ZIP code was dialed. I later found that the number I saw does not exist. The man on the call answered "Reservations", and I naturally assumed it was the hotels reservation system. He quoted me a price that I challenged, and he indicated that the price was up because I was getting the last room in the hotel. When I got to the hotel to check in, I mentioned to the lady at the front desk about the price. She said the price was ridiculous and that they were not full. I am challenging the charge through my charge card, but I don't know if that will be successful. As far as I am concerned, this company is nothing but a fraud. Be extra careful. Look up the hotels front desk phone number. Don't hit "Call".

UNFortunately I booked with them as well and dealing with a number of issues now. They did MISrepresent themselves as the hotel when I asked if booking through a third party. I asked the agent 3 times to confirm a window in the room, when I checked with the lodge/hotel the next day they said my reservation is a room without a window. (claustrophobic) As others have mentioned still waiting to hear back from their ‘expedited’ reservation dept. Now I better check my credit statement to make sure I wasn’t overcharged. Good luck everyone.

Changed to USD after confirmation and instantly to non-refund also. Dodgy AF

If I could give a 0 I would. They are incredibly incompetent, I booked with them now needing to change dates. A week later they are “ reviewing’ my request! There are rooms available but they still have not made the change!!! I have called every day and sent emails with the same reply it’s under review! I purchased the cancellation protection but I am unable to cancel because it has to be a medical reason and I have to submit proof!!! This is the worst company I’ve ever used! I’m 68 and travel frequently! DONT USE THIS SITE