HotelReservations.comReviews of hotelreservations.com

I've stayed here a few times and have always been pleased with the service. The rooms are very clean and the beds are comfortable. I'll always come back.

I needed a specific hotel and was told it was full, and made the reservation. I checked back at the hotel I first wanted, found it did have room and rebooked there on my own, and, half the cost and better accomendations.

Can not believe you cancel your reservations and it's non-refundable. Sometimes things come up and you have to change your plans.

The booking failed to register the desired date of Sept. 19th. August 25th was on the confirmation email. Called immediately to correct. It was a struggle for the reps. to fix. At this point I'm not sure anyone successfully corrected the date since I have not received an updated confirmation email.

My daughter and grand daughter stayed the night here as they were traveling across the states to come home to Wisconsin. They were treated very well, and had such fun in the pool after they were on the road for so many hours and were hot, tired, and cranky. Thank you for taking such great care of them. THANK YOU!!!

I booked a room for 2 nights but then had to cancel within 2 hours of booking. When I called to cancel I was told that I would be charged a penalty of 1 night. The cancellation policy said they (HotelReservations.com) didn't charge fees for changing or cancelling but the property does and they have to honor their policies. When I called the property they insisted that they do not charge a fee for cancelling because it was still days before our arrival. So I got a name and phone number and called HotelReservations .com back and told her there was no such policy. She said she would have to talk to the property manager to get authorization not to charge me for 1 nights stay.....what? What a hassell but I am supposed to receive a refund in two entries.....we'll see. I recommend closely reading the cancellation policies, or better yet talk directly with the property.

your employee book my reservation for 2 nights and 2 rooms, when I only needed 1 room. the clerk could not help me, all the numbers I called could not find my booking. after calling everybody for 2 hours whom I thought should help me.I finally got a person,who really cared to help me, and took care of everything.I will never use your services. I had areal bad experience

The thing that I didn't like is trying to fi d out what agent I was booked with had to make a small change to my rooms and had to go to 3 different departments before someone finely fixed my room. Need to know who is the person booking you stay