HotelReservations.comReviews of hotelreservations.com

Rip Off! - I made reservations through them for a room for my daughter traveling across country. The room was disgusting & not clean (not this company's fault) and she went to another hotel. However, when I called for a refund the rep argued with me including telling me that I needed to get my refund from the hotel. HotelReservations charged me, they needed to refund me! After a long hold they finally refunded my hotel room but I've discovered that they kept there $15 fee. DO NOT DO BUSINESS WITH THIS COMPANY!

Terrible!! Do not use them. I thought I was making reservations thru the resort until I receive the email. I told them I wanted an ocean view and they put me in a non view room. When I called they said they would investigate and get back to me. I know what I said on the phone. This has been over a week and a half and I still have not heard anything. I called and they said a supervisor would call me back in an hour and I still have not been called.The better business beareau needs to shut them down.

Despite receiving a confirmation email that my reservation was priced at $529 including all fees and taxes. They took over $689 from my credit card. Despite them acknowledging they sent me an email with the agreed price they continue to refuse a refund for the difference. I have raised a fraud case with my bank. Do not use them!!!

I am trying to cancel a reservation and can not get anyone to help me. Never will use this site again

TotalRipoff! Canadians pls be careful as they try to give the rates in CDN dollars but you get charged US dollars. The confirmation only showed on my phone for one day. When I tried to print it from my desktop it was nowhere to be found. I checked my bin and spam and it was not there at all. Someone needs to take this to the media and expose these guys.

If I could give them a 0, I would. This company is a scam. I never saw their website because they assisted me over the phone. I asked them if there were any additional charges and they said no. I asked them if we would be able to cancel if we did not want to stay there and they said yes. They completely lied. The room they booked for me was a smoking room when I requested non-smoking. The hotel did not have a non smoking room available so we went somewhere else. Red Roof Inn even submitted a request for me to cancel the reservation. I tried to cancel the reservation with them only 10 minutes after placing it and they laughed and said, sorry no refunds. Nice company. There is plenty of evidence that I tried to cancel the reservation. Red Roof Inn felt bad for the hassle I was having over the phone. My phone records would show me calling them back 10 min after booking. I could not have clicked agreed because I was not on the website, I was on the phone driving. They were so dishonest, it's shameful. The Williamsons

If I could give it Zero I would. The biggest scam out there. I made a reservations but had the incorrect dates and cancelled it within an hour only to find out it was non refundable. They have scammed me for $500.00. My credit card erased the Charge but Hotel reservations fought it and recharged me the $500 and sent in supporting documentation. Their claim is - regardless that I cancelled it immediately it was non refundable. Who does that? Hotel Reservations.com does. Don't book anything on this website.

My rooms were supposed to be $120 each for 2 nights. Total of bill was supposed to be $273.01, checked my credit card and they charged me $379.32. Rating should be 0. Rip off. Will never book with this company again!