HotelReservations.comReviews of hotelreservations.com

Called in to book a room at The Ritz Carlton, Philadelphia, PA and I get a text that night saying we are booked at The Roadway Inn, Philadelphia. Called them and were told that reservation was non-refundable. I was billed almost $700. What a scam!

Kold og kynisk forretning.. Vi gik på deres app og skulle bestille en overnatning. Ved en fejl kom vi til at bestille et forkert hotel, og fik hurtigt bestilt det rigtige. 5 min. efter ringede vi til Hotel.Com og fortalte om fejlen. Svaret vi fik, var at “bordet fanger” og vi skulle betale for begge resevationer. Til trods for at vi ringede få min. efter, så var de ikke villige til at fjerne den ene bestilling... Så det blev dyrt at bestille igennem dem. Jeg vil klart anbefale andre at kontakte hotel direkte, da Hotel.com ikke er service, men udelukkende kold business. Vi bruger aldrig dem igen..

thought I had cancelled my reservation on their website only to find out later it was not cancelled. They referred us to hotel to try to cancel remaining nights and hotel told us they could not do it since it was a block reservation made by reservations.com. Catch 22. Conveniently on their part, I never did receive a confirmation of my cancellation. Disputing with my CC company but will likely loose since they have paperwork on my original reservation. Expedia should be ashamed to have a subsidary sham company.

They lost my original reservation , left me stranded with no where to sleep. They made another reservation and charged me $220 for a room that cost $109 per night. Called with no apology or excuse , they knew they had me in a bad spot and took advantage of the situation.

Its unbelievable that people really can get away with running a company that has the single aim only to scam people. They make no reference to the taxes etc that they are going to charge when you press reserve, but once you press reserve then you know you have been had. Every good review is fake, just like the prices they offer, they are all fake. AVOID THIS WEBSITE AT ALL COSTS.

A company to avoid. Be very careful, I thought I was booking directly with the hotel, but I was not. Their practices are deceptive. Additional unexplained charge has appeared on my credit card... Avoid!

We thought we were booking with the hotel. It was not. You get a low rate and are not told clearly or signposted any where that there will be a doubling of costs. The 'fully refundable' rate is only for the price you originally agreed to pay and this company then fraudulently keep the charges they did not explain to you. We received confirmation that we had paid, in full, in advance. When we arrived there was a booking in our name but the hotel said there was no prepayment and we owed £240, which was representative of no numbers on the original invoice. We are checked in and luckily the hotel is trying to sort it out for us. Hopefully we won't have to pay the further money. Hotel Reservations have not responded to any emails and the phone numbers don't work. Feel duped and very stupid. Do not use this company!

My wife paid 139.00 for a room was billed an additional 14.99 I guess for their expert assistance in this. Got to the hotel. No reservation under my name. No reservations under my wife's name. I had to rent a separate room from the hotel I paid them to rent a room from for me. Got home called to get my 150.00 dollars back on my card. Apparently they had my name right to take money from my credit card but misspelled my name for the reservation. They advised I was a no show under the wrong name that they placed the reservation under. Even after I sent them a copy of my receipt where I had to rent a separate room at that location and date 2 weeks later they still refuse to pay me back the 150.00 dollars they took for nothing except 2 weeks of stress. This company is a rip off. They tell you to wait 7-10 days while they investigate even after I sent them all the copies of the info,showing it was their mistake. Do not do any business with these incompetent crooks. Take 10,minutes and reserve youre own room. Much easier and less stressful.