HotelReservations.comReviews of hotelreservations.com

Gave it one star only because it wouldn't allow zero stars. I booked a hotel in Sacramento Califorina. When I got there it was under construction, dust EVERYWHERE, dirty and in horrible condition. They would NOT refund my money. I had to pay extra for another hotel. I will NEVER use them again.

I was lied to about the rate of my room, I was told it was $230/night, I told the gentelman I would look elsewhere, he said he would give me a rate of $200/night, I said, OK. I checked online the next day and I was charged $230/night for each rooms[2], I called and cancelled, they refunded my money except for $14.99/room. I called to complain and they said it was a fee for making the reservation and was non-refundable, these people are crooks! I will never, ever use hotel reservations.com or the Hlilday Inn associated with them. I was unable to call the Holiday Inn directly I had to go thru hotel reservations.com or I would've never used them.

I used this company bc their ad was first in my google search. Big mistake!!! I booked a reservation a few days ago and we decided to cancel it. They won't refund it even though it's over a month away. Crooks!

This is a total ripoff. You can't reach anyone to cancel a reservation. I didn't get a confirmation email. I thought I was on the hotel website but they are encroaching on the hotel website to get people to use their service. Then charge you to use it. Ruin my vacation.....

Made us think we were talking directly to hotel. Never mention their real name. Never received a confirmation to email we gave them. Over charged from regular hotel rate plus extra $15 on credit card. Never had a phone number to complain to until we received our credit card statement. What a joke. Real scammers. So sad for older people. Shame, shame.

Booked at wrong hotel! Service charge added to booking that we were not aware of! Wouldn't refund our money even tho they made the mistake!!! Never deal with them again..

Booked online and was charged twice. Had to call to get it changed. Took forever. Was told over and over that it wasn't woking and the girl couldn't change it. I suspect she was waiting for me to give up and just pay it. Had to call the hotel to confirm I was only being charged once. When the credit card bill came in it had been converted to US funds. I was never told it would be in US$. I am in Canada booking a hotel in Britain. Why would I ever have agreed to pay $800 more?! They are misleading and dishonest. They claim they can't reimburse you and there is no one for you to call, email or write to to complain.

I just got ripped off by Reservations.com. They charged me 3x for one room. Luckily the attendant at the hotel let me know there was an extra reservation. When I called they had charged me for 3, one that was 4x the cost of the room. I was on the phone for 1 hour trying to get my refund. I was given several confirmation numbers and assured my credit card would be refunded in 7-10 days. A month + later the charges (all 3) are on my credit card bill and reservations.com Yvonne employee #58234 tells me they credited my account for the expensive xtra charge and have no record of the other. I am floored! Never again!