hotelcollection.comReviews of hotelcollection.com

HORRIBLE customer service. I did not approve these charges and they will not reimburse me, nor cancel the subscription. Do NOT sign up.

Do not enter into any contracts with this company. I paid for annual subscription and within the first 6 months of sign up, I only received 2 scents out of the 6 months I paid for. Customer service is extremely difficult to get a hold of for any real help, and you'll get the run around at all points of contact as they just want to keep you subscribed at all costs. DO NOT SIGN UP FOR THIS TERRIBLE SERVICE. Just buy a standard diffuser online or at your local Best Buy and buy your own monthly scents.

Horrible company! Total scam. Customer service terrible. They transfer you from one person to the next. Each taking about 30 minutes. What a scam. Beware!!!

Absolutely horrible customer service — I requested to cancel my subscription multiple times and received no response after multiple emails. They also would not let me cancel via email and I had to sit on hold for 30 mins before speaking to someone. The customer service rep tried to get me to sign up for other things when I was extremely clear that I want to cancel. Additionally, when trying to cancel they tried to make me pay an additional $100 to get out of it. NO customer service and absolutely a scam. Stay clear of this company!!!

I was harassed by one of the customer service representatives name Christian. I asked to cancel my subscription after some time and he kept asking me why and when I told him I had enough for now he said "but what is the reason: after just telling him. He started talking over me and I had to ask him 7 times to cancel my subscription. He would NOT take NO for an answer. I was going to repurchase in the future but now I will not ever buy anything from this company again. It was a terrible experience.

🚨Warning: Hotel Collection Orders 🚨 I want to alert everyone about the ongoing issues with Hotel Collection. They are not fulfilling orders and have been unresponsive to messages. This behavior is unacceptable and seems like a scam. The significant discounts they offer appear to be misleading, as customers are not receiving the products they paid for. Please be cautious and think twice before placing any orders with this company. If you've had a similar experience, I encourage you to share your story and report them to the appropriate authorities.

Scent smelled like cigarettes. Diffuser didnt work after a couple of days and the wont return my full payment amount.

I ordered a unit I could not get the tube out for the oil I sent it back but it took me forever to get a human that speaks English sent the unit back they kept my money say the unit was Damaged please do not buy from this company