hotelcollection.com is listed under Cosmetics & Makeup.
hotelcollection.com (hotelcollection.com) has 636 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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CISSS N.
Bad customer service. The canadian website bugs every time i’m trying to place the order. I wrote them an email, they answered and then asked me to send a screenshot of the error message I receive which I did. I sent 3 follow up emails over the span of 2 weeks and they never got back to me.
Mrs Christina H.
I wish I had checked the reviews before ordering I have been trying to cancel my subscription for 4 months I ordered a car diffuser as a gift and then find out I have a subscription for 28 pounds a Month. I only wanted this as a one off, I’ve emailed customer service and answered emails to no avail, if anyone reads these reviews I want my subscription cancelling. I can’t go out of the house due to a medical issue however as soon as I can I will see if my bank can help me cancel. Absolutely ridiculous, do NOT Oder from here
Henry Huy L.
Terrible company. Diffuser and pods both faulty during initial delivery. Took me rounds with customer service to get a replacement pod. They asked me to pay a fee to replace the faulty diffuser. What kind or business idea is that?
Erika
This is a scam! Horrible customer service horrible product they rope you into this ridiculous multi year uncancelleable contract, which I am just finishing after 3 1/2 years. Do not buy this product. Do not buy this product!!!!!
Tracy H.
I've tried to cancel my ridiculous overpriced subscription for over a week. As soon as I submitted my cancelation. Ruth Ferrfunio from Hotel Collection starting calling me to make an offer to not cancel. The problem, I don't want to pay almost $100.00 Cad for laundry pods. If Ruth tries to reach out to you, please be aware of her scam!
Nicko C.
Terrible experience. My diffuser stopped working and instead of standing behind their product, they tried to upsell me to a more expensive system. When I declined, they offered to let me pay half the cost for a replacement — for a product that failed prematurely. The call remained calm and professional on my end, yet it was abruptly ended without resolution. This company does not stand behind its products and seems more focused on upselling than supporting customers. Would not recommend. I’ve also filed a complaint with the Better Business Bureau.
magic L.
My toilet has more more fragrance than their reeds. Wasted 90 dollars. You are better off bringing your trash can to the room than their scents. Save money and thank me later.
Dumfries C.
Awful. I bought two diffusers and have tried to get these replaced as they do not work.
